The practice of wasta dominates all aspects of Arabs' lives; it is a parallel inegalitarian system that categorizes people according to their connections. One of the epicenters of wasta is human resources management (HRM). This article studies the concept of wasta in the Arab world by examining its use in HRM according to gender, in the case of the Jordanian public sector. Results obtained from 27 semi‐structured interviews of HR managers indicate that though wasta is an important feature of HRM in general, there is a notable discrepancy between male and female employees, with the former displaying higher tendencies for using wasta than the latter. An explanation for this finding is the prevalent masculine nature of Jordanian society, which entails social caveats related to the traditional role of women. Professional determinants, such as gendered job segregation and variance in qualifications, also affect men's and women's access to wasta.

Purpose This paper aims to offer a review of the concept of wasta, as a form of social capital in Arab societies. Furthermore, this paper seeks to elucidate the main implications of the use of wasta among human resource management (HRM) practices on the workplace environment and the overall performance of institutions. Design/methodology/approach The authors embraced a qualitative approach in this paper. A total of 27 semi-structured interviews were conducted with HR officials from different levels in a number of Jordanian public organizations. Findings The results obtained indicate that wasta has negative consequences on the overall performance of organizations, through the influence it exerts on employee motivation, morale and job satisfaction, frustration, workplace diversity, turnover, brain drain, as well as its effect on the image and reputation of the individuals and organizations alike. Originality/value In this paper, the authors attempted to illustrate the concept of wasta as a form of social capital and to analyze its links with the features of the Jordanian culture through two of Hofstede’s dimensions. Furthermore, this paper is based both on the available literature and on data obtained through the semi-structured interviews. The findings through this process not only corroborate what we already know in the literature but they also generate an understanding of the hidden mechanisms that link the different implications of wasta together, creating the actual known consequences of this practice.

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