Introduction: For proper patient management, clinical services and physician decisions are heavily reliant on laboratory test results. As a result, physician satisfaction with laboratory services is a critical indicator of service quality, emphasizing the importance of improving laboratory services to benefit patients. Objectives:  To determine physician satisfaction and factors affecting physician satisfaction with laboratory services in Azad Jammu & Kashmir (AJK). Methodology: Data were collected in all the seven DHQs of AJK over three months.  Data was collected through a structured questionnaire from (N=202) physicians using a non-probability convenient sampling technique. Chi-Square tests were used to determine the factors which showed a statistically significant relationship with outcome. Results: A total (N=202) of respondents included in the study with an overall mean score of physician’s satisfaction with clinical lab services was 38 ± 9.6 ranging from a minimum score of satisfaction 22 to a maximum of 56. A statistically significant association was found between the age of the Physicians, area of residence, and their level of education with a satisfaction level of lab services with the p-value= 0.013, 0.013, and 0.001respectively. Conclusion: It is concluded that physician satisfaction with laboratory services in public hospitals of AJK was very low, more than 50% of the patients showed dissatisfaction with the services. The main factors which affect the overall satisfaction of physicians with laboratory services were the absence of the assistance handbook, laboratory request form, and turnover time of the reports.

Introduction: According to the WHO, a person is said to be blind when he/she has visual acuity of less than 3/60, and/or a corresponding visual field of less than 10°; for a smaller diameter, in the better eye with the best possible correction. At present, approximately 39 million individuals are bilaterally blind, and another 285 million with severe visual impairment. Objective: To assess the willingness and knowledge of the people regarding eye donation and to evaluate factors associated with eye donation. Methodology: This cross-sectional study was carried out in the outdoor patient department (OPD) of two governments and two private tertiary healthcare hospitals in Rawalpindi and Islamabad. A total of 360 individuals who visited OPD of the tertiary health care hospitals were included. Data were obtained by using an interview-based questionnaire after taking informed consent. Inferential analysis was done by applying the Chi-Square test and binary logistic regression. Results: Out of 360 respondents, the majority were males 201. 276 were willing to donate their eyes. Willingness showed a statistically significant association with occupation. 175 had good knowledge regarding eye donation.  Male respondents had 3 times more knowledge regarding eye donation as compared to females. Respondents having an age higher than 30 years had 2 times high knowledge as compared to individuals having an age less than 30 years.  Conclusion: The majority of the people showed willingness but had little knowledge regarding eye donation procedures and eye banks in Pakistan.