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ABSTRAK. Penelitian ini bertujuan untuk mengetahui pengaruh Coleus amboinicus L. (daun bangun-bangun) dan Sauropus androgynus L. Merr (daun katuk) terhadap produksi susu kambing Peranakan Etawah. Enam belas ekor kambing Peranakan Etawah laktasi digunakan pada penelitian ini dengan rancangan acak kelompok 4 x 4. Perlakuan P0 = 30% konsentrat +70% hijauan, P1= P0+6 g/kg BK Coleus amboinicus L., P2 = P0+6 g/kg BK Sauropus androgynus L. Merr, dan P3 =3 g/kg BK Coleus amboinicus L. +3 g/kg BK Sauropus androgynus L. Merr. Peubah yang diamati adalah konsumsi ransum (bahan kering, protein kasar, lemak kasar, serat kasar, Ca dan P), produksi susu dan kualitas susu (bahan kering, bahan kering tanpa lemak, lemak, protein, casein dan berat jenis). Data dianalisis menggunakan ANOVA, jika berbeda nyata antar perlakuan dilakukan uji lanjut berganda Duncan. Perlakuan pemberian Coleus amboinicus L. dan Sauropus androgynus L. Merr tidak memengaruhi konsumsi bahan kering (BK) pakan, protein kasar (PK), lemak kasar (LK), serat kasar (SK), Ca dan P (P0,05). Perlakuan Coleus amboinicus L. dan Sauropus androgynus L. Merr dapat meningkatkan produksi susu (P0,05), namun tidak memengaruhi kualitas susu (bahan kering, bahan kering tanpa lemak, lemak, protein dan casein) (P0.05) dan sangat nyata memengaruhi berat jenis (BJ) susu kambing Peranakan Etawah (P0,01). Disimpulkan bahwa pemberian Coleus amboinicus L. dan Sauropus androgynus L. Merr dapat meningkatkan produksi susu, tetapi tidak memengaruhi konsumsi ransum dan kualitas susu.  (Increased production of Etawah cross-breed goat milk by giving Coleus amboinicus Lour and Sauropus androgynus L. Merr) ABSTRACT. This study intended to determine the effect of Coleus amboinicus L. and Sauropus androgynus L. Mers on Etawah crossbreed goat milk production. Sixteen lactating Etawah crossbred goats were used in the 4 x 4 randomized block experiment consisted of four treatments, P0 = 30% concentrate + 70% forage, P1 = P0 + 6 g/kg Coleus amboinicus L., P2 = P0 + 6 g/kg Sauropus androgynus L. Merr and P3 = 3 g/kg Coleus amboinicus L. + 3 g/kg Sauropus androgynus L. Merr on dry matter basis. The variables measured were consumption (dry matter, crude protein, crude fat, crude fiber, Ca and P), milk production and milk quality (dry matter, milk solid non fat, protein, specific gravity). Data were analyzed by ANOVA, if there were differences between treatments, Duncan's multiple-test was carried out. The result showed that, the addition of Coleus amboinicus L. and Sauropus androgynus L. Merr in ration did not affect dry matter consumption, crude protein, crude fat, crude fiber, Ca and P (P0.05). Coleus amboinicus L and Sauropus androgynus L. Merr significantly increased milk production (P0.05), and highly affected specific gravity of Etawah crossbreed goat milk (P 0.01), but did not affect milk quality (dry matter, dry ingredients non fat, protein fat and casein) (P0.05). It could be concluded that the addition of Coleus amboinicus L. and Sauropus androgynus L. Merr increased milk production, but did not affect consumption and milk quality.

This research aims to evaluate and increase service quality to acquire customer satisfaction from the Directorate. Due to the close correlation to customer satisfaction, service quality has been considered a critical factor for service providers' success. Therefore, consumers' perception becomes a crucial component in assessing service quality. The public service quality evaluation was based on the guideline elements from the Minister of Administrative and Bureaucratic Reforms regulation No.14 of 2017. The SERVPERF was applied to measure service quality according to the customers' perception of responsiveness, assurance, tangibles, empathy, and reliability. At the same time, Importance-Performance Analysis (IPA) was used to identify indicators in need of improvement. The result reveals the lowest mean performance score of the empathy dimension, and the five dimensions have a positive correlation to overall service quality. Assurance, empathy, and tangible were significant predictors. Furthermore, based on the results of the IPA, subvariables Q5, Q29, Q31 are importantly perceived by the customers but the low performance of the Directorate.