Organizational commitment is an important form of attitude from an employee towards his organization. The purpose of this study is to examine the importance of organizational commitment from the perspective of social exchange theory. With a social exchange perspective, the research model was built by integrating perceptions of organizational support and job satisfaction into having an impact on organizational commitment. The context of the situation during the pandemic has its own color in this study, especially with situations that require various jobs to be carried out remotely or away from home, so the extent to which employees remain committed to their organizations from the perspective of social exchange. This study takes a sample of ASN who are working in the Bandung Raya area. The data analysis technique uses path analysis, which aims to examine the effect of perceived organizational support on organizational commitment directly or indirectly through job satisfaction. The results showed that every relationship between variables found that the beta coefficient value was in the significant category. This confirms that empirically, social exchange theory can apply in pandemic conditions, especially in building ASN commitment to their organizations as a manifestation of the accountability of public sector organizations.

Keberadaan sistem informasi bagi setiap perusahaan sangat penting dan menjadi salah satu bagian sumber daya yang dibutuhkan dalam menciptakan keunggulan bersaing. Oleh karena itu sistem informasi dapat dikembangkan sesuai dengan kebutuhan dan sejalan dengan upaya pencapaian tujuan perusahaan. Tujuan dari penelitian adalah untuk mengetahui efektivitas sistem informasi Rely On PGN dalam mengelola kegiatan administrasi pelanggan pada PT. Perusahaan Gas Negara, Tbk Area Batam. Hal ini didasarkan pada premis tentang sebagian besar keberhasilan suatu perusahaan didorong untuk dapat meningkatkan efektivitas kinerjanya, biasanya didukung oleh kecanggihan sistem informasi yang dimiliki perusahaan dalam memberikan kemudahan serta mengoptimalkan kegiatan operasional perusahaan. Model kesuksesan DeLone & McLean diterapkan pada penelitian ini untuk mengukur efektivitas sistem informasi, yang terdiri dari enam indikator yaitu kualitas informasi, kualitas sistem, kualitas layanan, penggunaan, kepuasan pengguna, dan manfaat bersih. Pendekatan kualitatif deskriptif digunakan pada penelitian ini yang bertujuan untuk mengungkapkan suatu keadaan atau peristiwa dalam menjawab pertanyaan penting penelitian. Oleh karena itu pengumpulan data kulitatif dilakukan dengan cara wawancara, observasi, maupun studi kepustakaan atau dokumen sekunder yang relevan. Hasil analisis terhadap data kualitatif yang terkumpul menunjukkan beberapa hal penting yakni penerapan sistem informasi Rely On PGN terbukti efektif dalam mendukung kegiatan administrasi atau pengelolaan pelanggan berdasarkan enam indikator pada Model Kesuksesan Delone & McLean. Selanjutnya sistem Rely On PGN diyakini mampu memberikan dampak positif bagi individual maupun perusahaan. Indikator kualitas layanan pada model kesuksesan Delone & McLean pada Rely On PGN perlu ditingkatkan, terutama fokus pada pengembangan sistem yang sesuai dengan kebutuhan pengguna.

Intellectual capital as an organizational asset is still rarely implemented in Indonesia. Whereas intellectual capital is a very important asset to win the competition and create value for an organization. Intellectual capital can also facilitate intangible resources owned by organizations such as employee competencies, relations with society, and technology. The research method used is qualitative. The results showed that from the perspective of human capital, Bandung City Information and Communication Office can add ASN skills, such as problem solving, creativity, as competencies that are considered unable to be replaced by machines or robots. In the capital structure, it is better to expand Wi-Fi services in the city of Bandung. Besides, it is necessary to add information and communication technology tools as well as system integration to facilitate and simplify the complaint information system. This also relates to aspects of customer capital by creating a good communication flow with other OPD in the Bandung City area.