This paper examines whether the relationship between transformational leadership and organisational citizenship behaviours (OCBs) is contingent on public service motivation (PSM). We propose that PSM may reduce the motivational influences of transformational leaders' behaviours on followers' OCBs in public sector organisations. Using a sample of Mexican employees we tested this proposition with structural equation modelling. Our results show that the motivational effects of transformational leadership were less for public sector followers higher in PSM, than those lower in PSM. A follow-up study in private sector organisations did not reveal a similar interaction effect. These findings appear consistent with previous research demonstrating that PSM is more aligned to the goals and values of public rather than private sector organisations. Nevertheless, the direct effects of PSM on OCBs remained in the private sector.

Citizen satisfaction with public services has been shown to depend on citizens’ expectations and their perceptions of performance. If performance exceeds expectations, satisfaction is likely; if performance falls short of expectations, dissatisfaction is likely. The existing evidence on this process covers the United States and the United Kingdom. The authors generalize the idea of expectation‐driven citizen satisfaction (the “expectancy‐disconfirmation model”) theoretically and empirically to an institutional context of limited accountability and widespread citizen distrust. Using a survey of a broad cross‐section of the general adult population in Guadalajara, Mexico, in 2014, this article finds support for the expectancy‐disconfirmation model in this very different context. The authors also test for an effect of the type of expectation using an embedded, randomized experiment but do not find evidence of a difference between normative and empirical expectations. Findings support the usefulness of the expectancy‐disconfirmation model in a wide range of contexts.

While much has been written about the importance of recruiting and retaining employees displaying voluntary and spontaneous actions, few have explored the mediating effect of citizenship behaviors on organizational performance. This study examines the direct and indirect effects of transformational leadership style, public service motivation, and organizational citizenship behavior (OCB) on public organization performance. It is hypothesized that when employees perceived that a public organization is practicing a transformational leadership style (TLS), they are likely to have a favorable view on the performance of their organization, but the effect is indirect and mediated by OCB. At the same time, if employees have a strong desire to serve and improve the welfare of others, they are likely to perform beyond their job requirements and thus, likely to express a positive view on the organizational performance. A structural equation modeling was used to examine the perceptions of 1,016 public employees in the Guadalajara Metropolitan Area, Mexico. The results suggest that Mexican public employees display OCB (extra role behaviors) that will be associated with a better public organizational performance because of the higher levels of PSM (public service motivation). TLS are also associated to a better organizational performance as well as to perform OCBs. But we did not find the mediator role of OCB between TLS and the organizational performance.

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<p> </p><p>El propósito en este artículo es analizar teórica y empíricamente la posibilidad de reelección de presidentes municipales en México, con base en la percepción de la ciudadanía de la Zona Metropolitana de Guadalajara (ZMG). Una reforma política aprobada en 2014 permitió que, por primera vez en la historia moderna de México, las autoridades municipales tuvieran la posibilidad de reelección inmediata a partir de 2018. Este cambio podría mejorar la gestión local, pero también podría reforzar los cacicazgos que aún existen en las regiones del país. En 2014, poco después de la aprobación de dicha reforma, se levantó una encuesta en la que participaron  1 517 ciudadanos de la ZMG. Los datos se analizaron con un modelo de regresión logística ordinal, cuyos principales hallazgos son que los ciudadanos apoyarían la reelección en función de su percepción del desempeño del alcalde, al considerar una buena policía municipal y un bajo nivel de corrupción; esto es consistente con la teoría. Además, se descubrió que los ciudadanos que simpatizan con algún partido tienen más inclinación por la reelección del presidente municipal, en contraste con las personas en los rangos más altos de edad que mostraron rechazo a esta idea. Al final del artículo, se exponen las limitaciones de este trabajo, así como futuras oportunidades de estudio sobre este tema.</p><p> </p><p> </p>