Mediating Effects of Organizational Citizenship Behavior on Organizational Performance: Empirical Analysis of Public Employees in Guadalajara, Mexico

Abstract

While much has been written about the importance of recruiting and retaining employees displaying voluntary and spontaneous actions, few have explored the mediating effect of citizenship behaviors on organizational performance. This study examines the direct and indirect effects of transformational leadership style, public service motivation, and organizational citizenship behavior (OCB) on public organization performance. It is hypothesized that when employees perceived that a public organization is practicing a transformational leadership style (TLS), they are likely to have a favorable view on the performance of their organization, but the effect is indirect and mediated by OCB. At the same time, if employees have a strong desire to serve and improve the welfare of others, they are likely to perform beyond their job requirements and thus, likely to express a positive view on the organizational performance. A structural equation modeling was used to examine the perceptions of 1,016 public employees in the Guadalajara Metropolitan Area, Mexico. The results suggest that Mexican public employees display OCB (extra role behaviors) that will be associated with a better public organizational performance because of the higher levels of PSM (public service motivation). TLS are also associated to a better organizational performance as well as to perform OCBs. But we did not find the mediator role of OCB between TLS and the organizational performance.

Developing Halal Tourism (Syari’ah): Investigating The Role Of Intellectual Capital, Organizational Citizenship Behavior, And Spiritual Capital

“…The result also support the findings of previous researchers who reveals the role of SpC in organizational performance [14], [19], [20], [42]. It also support previous research hasol that proves if OCB has a positive and significant effect on organizational performance [6], [26], [27], [43], [44].…”

“…OCB acts as a mediator on [27], but in [43]OCB's role as mediator is not proven, but OCB is vital in improving the service performance of public organizations. This study examines the relationship between trust in organizations on employee productivity, with OCB as a mediating veriabel.…”

“…So the result of the study only has a very narrow coverage of the Tourism Department of Banda Aceh City. Second, the absence of testing the role of mediation of OCB variables, which in many OCB studies often acts as a mediating variable of the influence of IC on organizational performance [27], [43].…”

Efek Mediasi Organizational Citizenship Behavior diantara Kecerdasan Emosional dan Kecerdasan Spiritual terhadap Kinerja Tenaga Kependidikan Universitas Negeri Malang

“…Partisipasi sukarela dalam OCB telah dianggap sebagai tanda dedikasi pada organisasi, oleh karena itu OCB mempengaruhi kinerja secara keseluruhan (Organ, Podsakoff, & Scott B MacKenzie, 2006). OCB mampu berperan sebagai mediator dalam pembentukan kinerja (Andrew & Cazares, 2015). Dalam penelitian tersebut ditemukan bahwa OCB memediasi hubungan antara motivasi pelayanan publik terhadap kinerja pada pegawai negeri di Meksiko.…”

Teacher's Innovative Behavior in Indonesian School: The Role of Knowledge Management, Creativity and OCB

“…The reality shows OCB's existence of OCB essential for the organization, both profit and non-profit organizations, including educational organizations. For example, OCB can increase productivity [42], employee performance [43] [44], and then implications to organizational performance [45]- [47]. Bolino and Turney, like a quote by Schultz and Schultz [48] quote, illustrate that OCB was putting forth the effort, doing more for your employer than the minimum requirements of your job.…”