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Conversational speech recognition has served as a flagship speech recognition task since the release of the Switchboard corpus in the 1990s. In this paper, we measure the human error rate on the widely used NIST 2000 test set, and find that our latest automated system has reached human parity. The error rate of professional transcribers is 5.9% for the Switchboard portion of the data, in which newly acquainted pairs of people discuss an assigned topic, and 11.3% for the CallHome portion where friends and family members have open-ended conversations. In both cases, our automated system establishes a new state of the art, and edges past the human benchmark, achieving error rates of 5.8% and 11.0%, respectively. The key to our system's performance is the use of various convolutional and LSTM acoustic model architectures, combined with a novel spatial smoothing method and lattice-free MMI acoustic training, multiple recurrent neural network language modeling approaches, and a systematic use of system combination.

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We propose a novel regularized adaptation technique for context dependent deep neural network hidden Markov models (CD-DNNHMMs). The CD-DNN-HMM has a large output layer and many large hidden layers, each with thousands of neurons. The huge number of parameters in the CD-DNN-HMM makes adaptation a challenging task, esp. when the adaptation set is small. The technique developed in this paper adapts the model conservatively by forcing the senone distribution estimated from the adapted model to be close to that from the unadapted model. This constraint is realized by adding Kullback-Leibler divergence (KLD) regularization to the adaptation criterion. We show that applying this regularization is equivalent to changing the target distribution in the conventional backpropagation algorithm. Experiments on Xbox voice search, short message dictation, and Switchboard and lecture speech transcription tasks demonstrate that the proposed adaptation technique can provide 2%-30% relative error reduction against the already very strong speaker independent CD-DNN-HMM systems using different adaptation sets under both supervised and unsupervised adaptation setups.