In a meta-analysis of 43 studies, we examined the effects of multimodal feedback on user performance, comparing visualauditory and visual-tactile feedback to visual feedback alone. Results indicate that adding an additional modality to visual feedback improves performance overall. Both visual-auditory feedback and visual-tactile feedback provided advantages in reducing reaction times and improving performance scores, but were not effective in reducing error rates. Effects are moderated by task type, workload, and number of tasks. Visual-auditory feedback is most effective when a single task is being performed (g = .87), and under normal workload conditions (g = .71). Visual-tactile feedback is more effective when multiple tasks are begin performed (g = .77) and workload conditions are high (g = .84). Both types of multimodal feedback are effective for target acquisition tasks; but vary in effectiveness for other task types. Implications for practice and research are discussed.

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Information display systems have become increasingly complex and more difficult for human cognition to process effectively. Based upon Wicken's Multiple Resource Theory (MRT), information delivered using multiple modalities (i.e., visual and tactile) could be more effective than communicating the same information through a single modality. The purpose of this metaanalysis is to compare user effectiveness when using visual-tactile task feedback (a multimodality) to using only visual task feedback (a single modality). Results indicate that using visual-tactile feedback enhances task effectiveness more so than visual feedback (g = .38). When assessing different criteria, visualtactile feedback is particularly effective at reducing reaction time (g = .631) and increasing performance (g = .618). Follow up moderator analyses indicate that visual-tactile feedback is more effective when workload is high (g = .844) and multiple tasks are being performed (g = .767). Implications of results are discussed in the paper.

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