Purpose E-learning has become an increasingly prevalent learning approach in higher educational institutions due to the fast growth of internet technologies in India. This paper aims to mainly focus on evaluating the effectiveness of the e-learning experience from students’ perceptive. Design/methodology/approach “Survey” method has been used to collect the data with the help of a structured questionnaire from the students who have registered on COURSERA (www.coursera.org/) website for e-learning. The questionnaire consisted of two sections e-learning system and e-learning effectiveness. E-learning system included items related to system quality, information quality and service quality. E-learning effectiveness dimension included user satisfaction and net benefits. The items in this section were measured on a five-point Likert scale ranging from strongly disagrees to strongly agree. The data collected have been analyzed using the SPSS version 17.0 and AMOS version 21.0. Findings Results show that system quality and service quality contribute more in e-learning system compared to information quality. Students perception may be that information available on the website may not be very useful as it’s a one-way mode of communication. The researcher also found that the three dimensions (system quality, service quality and information quality) of e-learning system contributes to user satisfaction and net benefits. Students are satisfied with e-learning websites and intent to continue to use it in future as well. They also found it beneficial as it helps them in career growth and making them employable. Originality/value This paper proposed a second-order model of e-learning system and a second-order model e-learning effectiveness. E-learning system has been defined by three first-order constructs: a system quality, service quality and information quality. E-learning effectiveness has been defined by two first-order constructs: a user satisfaction and net benefits. The predictability of the proposed model is high to explain the impact of e-learning system on e-learning effectiveness.

ABSTRACT Purpose: Local food buying is an essential phenomenon in tourist activity. This paper analyses tourists' intentions to buy local food by applying the theory of planned behaviour (TPB). Concerning this framework, the authors investigate the moderating effect of food neophobia. (FN). Design/Methodology/ Approach: A survey of 266 tourists was used to collect data who visited the state of Uttarakhand, India, from distinct parts of the country. The data was evaluated using SPSS 23 and AMOS 23. Findings: The findings reveal that subjective norm (SN), attitude (ATT), and perceived behaviour control (PBC) have a positive and significant influence on tourists' buying intention for local food, where both subjective norm and attitude are moderated by food neophobia on their relationship with buying intentions. Practical implications: This study provides essential information to the food business, enabling entrepreneurs or decision-makers to accurately analyse the buying intent (BI) for locally produced food that is both widely accessible and exclusive to distinct groups of buyers. Originality/value: The current research is the first attempt to comprehensively analyse tourist buying behaviour towards local food in Uttarakhand, India. This is one of the few research studies in India that has employed food neophobia as a moderator to study the effect on local food buying intention among tourists. Keywords: Food neophobia, Local food, Tourist, Buying intention, theory of planned behaviour

PurposeThis study integrates the providers' perspective as well as the patient's perspective in developing and validating a scale to measure hospital service quality in multispecialty hospitals.Design/methodology/approachAn exploratory sequential mixed-method approach was used in this study. The strategies used included a thematic literature review, semi-structured interviews, modified Delphi and confirmatory factor analysis.FindingsThe reliability coefficient of 41 item scale was 0.963 with each attribute, that is, pivotal, core and peripheral, having a Cronbach's alpha of 0.907, 0.91 and 0.891, with scale content validity (S-CVI Ave) of 0.9151. The composite reliability scores of all constructs were greater than 0.7, with an Average Variance Explained (AVE) of all items greater than 0.5.Originality/valueThe instrument can be used to measure the difference between what service providers believe customers expect and customers’ actual needs and expectations. The scale can be used to measure the difference between what is delivered (as perceived by the provider) and what customers perceive they have received (because they are unable to accurately evaluate service quality). The dyadic approach of administering this questionnaire in measuring hospital service quality will lead to the identification of a knowledge gap and a perception gap in delivering hospital service quality.

The study aims to measure the effectiveness of the project management information system (PMIS) and its impact on financial wellness in rural areas. The study uses DeLone and McLean’s updated information success model to measure the net impacts of the PMIS on the community. The dynamics between the PMIS and financial wellness have not yet been clarified, as the available literature on the concerned domain is very limited; thus, further research is required to report the effect of the PMIS on financial wellness. A total of 628 samples were analyzed from 666 collected through structured questionnaires and stratified sampling from 21 hill blocks from the hills of Uttarakhand. Exploratory–confirmatory factor analysis and path analysis were both conducted using SPSS and AMOS. The study found that PMIS quality, information quality, and service quality are significantly important for the PMIS, and its impact on the net benefits derived from PMIS was studied. The results also reveal that the net benefits of the system impact the financial behavior and financial attitudes of SHGs and cooperative members, consequently significantly impacting financial wellness. This study proposes and tests the information system (IS) financial wellness (FW) model for community-based development programs in the lines of the logical framework approach and the stimulus–organism–response framework.

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