Organisational learning is critical for building disaster-resilient tourism businesses. Limited research has examined the mechanisms of organisational learning in tourism enterprises operating in disaster-prone destinations. The COVID-19 pandemic provides an opportunity to investigate how past disasters have reinforced organisational resilience of tourism businesses. This paper evaluates the effect of past disasters on organisational learning of tourism businesses in Bali. It finds that limited human and social capital restricts their organisational learning, exposing vulnerability of the Balinese tourism industry to future disastrous events. Stakeholder capacity building exercises are required to enhance disaster resilience of tourism businesses and their host destination.

Purpose This paper aims to highlight the need to better understand the determinants of adopting (more) collaborative, integrated approaches in strategic destination management plans and operational business procedures which is to improve destination and business resilience towards the growing frequency, increasing number and accelerating impacts of natural disasters around the world. Design/methodology/approach The paper reviews literature on the topic of tourism planning, development and management in light of natural disasters. Findings The paper pinpoints a number of factors that hamper the adoption of a (better) integrated and (more) collaborative framework of disaster and destination management among tourism stakeholders. It further proposes how these factors can at least partially be addressed and highlights the role of scholarly research in this endeavour. Originality/value The paper highlights the determinants of adopting more integrated and collaborative approaches to managing natural disasters by individual tourism businesses and entire tourist destinations and proposes how these can be harnessed.

This research examines the emergence of Airbnb as a sharing economy in Bali, Indonesia. Airbnb is a company whose websites allows ordinary people to rent out their homes as tourist accommodation. The focus on this article is to examine the tourists’ reviews on some properties owned by local Balinese people. These properties are located in eight regencies and one municipality in Bali. These reviews were collected by using a non-participant netnogrpahy approach and the samples are those who stay at nine accommodations in Bali. The finding shows that instead of commenting and stressing about the rooms and supporting facilities that tourists obtain while staying in these accommodation, surprisingly they were emphasising their experiences in living with locals and the friendliness of local Balinese people. This article also highlights some issues of trust and reputation in the Airbnb business model.

Cultural heritage tourism industry is generally required to continuously be creative in finding new strategies for attracting and engaging tourists actively in enjoying this type of tourism. However, cultural heritage managers generally face challenges in marketing and competitiveness. One of the ways to gain competitive advantage is the implementation of the Augmented Reality technology. This study was conducted in order to recreate an interpretation of tourist attractions with the use of Augmented Reality in Bali with the aim of enhancing cultural heritage tourists experience. The methodology used are documentation, interview, usability study and observation. Researches on usability involves users in testing a prototype. The prototype here is an augmented reality app that present the condition of three tourist attractions in Bali (Kuta, Sanur and Uluwatu), back then to 1970-1980s, to the times before Mass Tourism became a threat like nowadays. The usability study and observation method are widely used to understand how people work with electronic devices such as mobile phones and tablets in recent days. The expected results in this study are to produce an app that is useful to enhance the experience of tourists in Bali and at the end it is expected to create a better appreciation to the culture, history of Bali and its tourism. Keywords: Augmented Reality, Cultural, Heritage, Tourism, Tourist, Experience, Bali

Tourism development will be optimal when the potential of an area can be managed properly by stakeholders, by maximizing coordination and integrating their roles and functions to manage their resources. The problems faced by Kerta Tourism Village indicate the weaknesses in its development, therefore efforts are required to improve potential management. One of them is by increasing the contributions through collaboration between stakeholders. This study aims to analyze the role of stakeholders and to formulate a collaborative model in the development of Kerta Tourism Village. The method utilized in this study is a qualitative method with data collection techniques through document analysis, observation, and in-depth interviews with stakeholders that involved in Kerta Village development. The results of this study showed the stakeholders have played their role, yet the involvement of businesses and the media are still relatively low. The collaborative model is formulated by placing the community as the core of development and supported by academics, government, business, and the media as the supporting actors. Keywords: Collaborative Model, Stakeholder, Tourism Village.