Perkuliahan <em>online</em> merupakan solusi perkuliahan di era pandemi COVID-19. Akan tetapi dalam pelaksanaannya banyak permasalahan yang dihadapi oleh dosen dan mahasiswa. Penelitian ini bertujuan untuk mengetahui efektivitas perkuliahan secara <em>online</em> pada mata kuliah Matematika di program studi Teknik Sipil, Fakultas Teknik Sipil dan Perencanaan Universitas Trisakti berdasarkan persepsi mahasiswa. Sampel pada penelitian ini adalah 168 orang mahasiswa yang mengambil matakuliah Matematika1. Sampel mahasiswa diberi kuesioner yang telah diuji validitas dan reliabilitasnya dan disusun dalam bentuk <em>Google Form</em>. Penelitian ini merupakan penelitian deskriptif kuantitatif. Analisis data yang digunakan untuk menyelesaikan penelitian ini adalah metode <em>Likert scale survey</em>. Berdasarkan hasil penelitian, dapat disimpulkan bahwa mahasiswa setuju bahwa pelaksanaan perkuliahan <em>online</em> dapat diakses dengan mudah. Meskipun mahasiswa puas bahwa materi Matematika yang disajikan dalam papan tulis virtual membuat diskusi yang berlangsung didalam perkuliahan <em>online </em>membangkitkan minat, tetapi mahasiswa merasa kurang puas dengan pembelajaran matematika secara <em>online</em>. Hal ini disebabkan karena mahasiswa merasa kesulitan untuk berinteraksi dan berdiskusi dengan teman-teman nya untuk menyelesaikan makalah/ tugas-tugas yang diberikan oleh dosen

<p><em>Online</em> lectures have become the main means of academic learning during the COVID-19 pandemic. Without exception,this includes the students of the Civil Engineering study program, Faculty of Civil Engineering &amp; Planning of Trisakti University who use online application facilites, such as google classroom, zoom and other media applications during <em>online</em> lectures. The purpose of this study is to determine the students’ perceptions of the <em>online</em> teaching and learning process during the COVID-19 pandemic. The population of this study are students of Civil Engineering program batch 2016 to 2020 who are registered as active for the odd semester of the 2020/2021 Academic Year. This research is a descriptive quantitative study and was conducted by using a <em>simple random</em> <em>sampling </em>method. The data collection techniques using interviews and questionnaires. The data analysis used to complete this research is the <em>Likert scale survey method</em> with a total sample of 247 student respondents.The results have shown that the majority of students of Civil Engineering as much as 90% attended online lectures using laptops.  As many as 90% of the students stated that they used the Zoom application to attend lectures via <em>video conference.</em> Technical issues that are often experienced by students during online lectures are dominated by unstable internet networks, this was stated by 75% of the students. About 66% of the students agree that online lectures can be accessed easily, only 34% of the students are satisfied with the <em>online </em>lecture mode<em>, </em>and on the latest rule of New Normal, 58% of the students agree that learning should be done by blended learning method<em>.</em></p>

Kepuasan mahasiswa berkaitan erat dengan kesesuaian antara harapan dan kenyataan dari kualitas layanan akademik yang diperolehnya. Oleh sebab itu dibutuhkan rumusan untuk mengukur tingkat kepuasan dan dianalisa, sehingga diketahui tingkat kepuasan yang diperoleh. Fakultas Teknik Sipil & Perencanaan Universitas Trisakti sebagai pemberi layanan kegiatan akademik memerlukan pengukuran tentang kepuasan mahasiswa agar menghasilkan output yang  berkualitas dan memiliki daya saing yang tinggi di dunia kerja. Penelitian ini bertujuan untuk mengetahui tingkat kepuasan mahasiswa secara menyeluruh dengan metode Customer Satisfication Index (CSI) serta melakukan identifikasi pemetaan tingkat harapan dan kepuasan mahasiswa terhadap layanan akademik dengan metode Importance Performance Analysis (IPA). Sampel pada penelitian ini adalah 166 orang mahasiswa yang terdiri dari 98 orang mahasiswa program studi Teknik Sipil dan 68 orang mahasiswa program studi Arsitektur. Hasil yang diperoleh dalam penelitian ini adalah secara keseluruhan mahasiswa puas terhadap kualitas layanan akademik fakultas , yang ditunjukkan oleh nilai Customer Satisfication Index  sebesar 66,37 %. Berdasarkan  hasil analisis pada diagram Importance Performance Analysis, fakultas memiliki keunggulan pada aspek Reliability, aspek Assurance dan Aspek Tangibles namun, fakultas masih perlu untuk melakukan perbaikan pelayanan terutama pada Aspek Empathy, Aspek Sistem Informasi dan Aspek Responsiveness.

Link and match between the world of business—industry and the flexibility—adaptability to rapid changes in the future,  aresome of the reasons why higher education equipped with the Merdeka Belajar-Kampus Merdeka or MBKM system isnecessary.  Internshipis one of the MBKM programs, which  provides opportunities for students to gain professional work experience in the business world or industry. Civil Engineering Study Program, Universitas Trisakti is organizing an Internship program on Construction Projects in the Odd semester of 2021/2022 academic year. This study is an attempt to share knowledge about stake holder perceptions (students, lecturers, staff, and cooperation partners) regarding the success and failure of the implementation of MBKM. The measurement was based on the priority and satisfaction levels, with the variables of educational infrastructure, reliability, responsiveness, empathy, treatment of students  and information systems. This is a quantitative descriptive study using a questionnaire distributed to 217 students, 26 permanent lecturers and 12 civil engineering administration staff as respondents. Cartesian diagram Importance Performance Analysis (IPA) is used to map the value of Customer Satisfaction  Index (CSI) which shows the level of stakeholde rsatisfactions. The results show that the CSI values (satisfaction level) areas follows: students has reached 75.67% as itisforadministration staff75.15%, where as  lecturers show a quite higher level which is 81.75%. In order to develop a well-organized MBKM in the future, institutions need to establish and manage programs interms of : coordinating between lecturers and field supervisors, adjusting field course Materials to student needs, socializing the amount of MBKM funds to students participating  ininternships, and organizing remedial mechanisms. Based on the data analysis,100% of cooperating partners support the continuation of MBKM program and propose that qualified apprentices would become employees  in  their companies. Keywords: Construction Project, Internship Learning, Customer Satisfaction Index, Important-Performance Analysis.