This paper focuses on the involvement and management of spontaneous volunteers. It develops a new theorywhich we call the 'involvement/exclusion' paradoxabout a situation which is frequently manifested when spontaneous volunteers converge in times of disaster. After reviewing research and policy guidance relating to spontaneous volunteering, we present findings from a study of responses to winter flood episodes in England. Taking together the empirical findings and the literature, the paper analyses elements inherent in the involvement/exclusion paradox and develops a conceptual model to illustrate and explain the paradox. Implications for managers and future research are discussed.

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The advent of AI-supported, cloud-based collaborative translation platforms have enabled a new form of online collaborative translation – ‘concurrent translation’ (CT). CT refers to commercial translation performed on such platforms by multiple agents (translators, editors, subject-matter experts etc.) simultaneously, via concurrent access. Although the practice has recently gained more ground, research on CT is scarce. The present article reports on selected key findings of a study that investigates translators’ experiences with CT via a survey of 804 professional translators working in CT mode across different commercial platforms. Despite the affordances such as peer learning, positive competition, speed, flexibility of the volume of work and working time, and reduced responsibility and reduced stress, CT workflow comes with its substantial challenges such as time pressure, negative competition, reduced self-revision and research, all of which result in quality compromised for speed.