Purpose: This paper reviews the impact of design and specification decisions for major works during post-occupancy processes; the routine maintenance and management of school premises. It also explores the relationship between the main stakeholders and how this impacts decision making and the post occupancy operation of the school buildings.\ud Design/methodology/approach: In addition to literature review, qualitative data was also obtained through focus group; a steering group. The steering group consisted of stakeholders tasked with delivering and managing school premises in the Sussex County.\ud Finding: A contribution to understanding the impact of design decisions on post occupancy processes in schools. A basic model was also presented as a guide for requirements and decision mapping in post-occupancy design decision processes in schools.\ud Research limitations/implications: The study was conducted with the participation of representative sample of stakeholders. There may be the need to further investigate the issues in a localised context before detailed solutions are proposed.\ud Practical implications: The paper reports findings based on the needs, requirements, and preferences of the stakeholders as well as the opportunities and constraints to improving the quality of design processes which in turn will improve post occupancy processes.\ud Originality/value: The paper highlights the complexity of design decision making in schools, presents the view point of stakeholders, and proposes basic model to ensure performance for post occupancy processes to inform the next stage of the research.\ud Keywords: Building performance, Design decision making, information and knowledge flow, post occupancy processes, school buildings, user studies

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Initial trials with this system have been encouraging and it is envisaged that this system will be of value both in training and as an aid to routine diagnosis.