Non-monoplistic public services must continuously innovate services in order to remain competitive with its competitors and can satisfy its customers. PT Pos Indonesia as one of the state-owned enterprises in Indonesia is also faced with the demand to innovate so as not to lose with the private competitors. PT Pos is one of the BUMN that provide services expedition on the community, among the many services similar services. This study aims to determine the service innovation and quality of service at the Post Office Semarang 50000. Research conducted with qualitative. The main theory to measure the quality of service is based on the opinion of A Parasuraman that measures the quality of service from indicators: tangibles, reliability, responsiveness, assurance and empathy. The result of the research shows that service innovation at PT Pos Indonesia for the improvement of service quality is good enough, but there are some deficiencies such as: the delivery of new innovation information from the officer to the customer is still less effective, so this innovation seems not optimal. In general the quality of service is good, ranging from the response officers, facilities provided, guarantees and services provided. There are still shortcomings in the delivery of information that has not been effective to the customer. This study recommends the need for accurate and detailed information about the innovations made.

This research explains the driving and inhibiting factors and has the aim to describe and analyze the driving and inhibiting factors in implementing E-ticketing policy in Semarang City. This research was prepared using qualitative methods that describe the phenomenon of policy implementation such as: communication, resources, disposition and bureaucratic structure. The results showed the implementation of the E-Traffic Policy in Semarang City in 2019 had not been going well and was fast overall. This aspect can be seen from: policy communication is not going well, the implementer does not need approval and the community lacks information on how E-Tilang is implemented. Public policy resources that have been published, human resources, authority, infrastructure, information resources and authority, but still not optimal. Aspects related to good employee relations, do not yet exist in the public bureaucracy do not yet support. The driving factors are leadership support, adequate resources, staff readiness, and community support. The inhibiting factor is the need for time to determine policy, fragmentation, community misunderstanding and wrong perception.

The border region is currently still very identical to the "limitations" so almost all border regions in Indonesia have nearly the same issue namely welfare gaps to the Community border as a result of the limitations of the various issues of basic infrastructure, education, health issues to social economic problems communities are still largely dependent on neighboring countries. In the field of education is known for all education jargon that became the Foundation of the movement the fulfillment of education for all. In order to achieve the goals of national education the flattens, quality, relevant and efficient as mandated by legislation of the national education system the number 20 in 2003, where special education and special services (PK-LK) need very basic education gets special attention. A labor of Indonesia (TKI) at the boundary of the country generally citizens of the entrants in the Emergency Department and is busy with his household economic activities. The condition implies less serious handling education for their child. This problem is compounded by the limited educational facilities at the border. To address this movement of strange education boundary is required.

Pemberdayaan masyarakat yang dilakukan oleh Badan Usaha Milik Desa (BUM Desa) pada masa pandemi COVID-19 menuntut setiap masyarakat untuk mengikuti perubahan-perubahan dalam aktivitasnya. Sehingga mekanisme pembedayaan yang dilakukan BUM Desa Delta Mulia dalam menghadapi tantangan dimasa pandemi ini cukup berbeda, karena banyak persiapan yang harus dipenuhi dan terstandarkan sesuai dengan himbauan Pemerintah. Tujuan dari penelitian ini adalah untuk mengetahui model persiapan dan proses pelaksanaan pemberdayaan masyarakat yang dilakukan BUM Desa Delta Mulia pada masa pandemi COVID-19. Metode yang digunakan adalah metode deskriptif dengan pendekatan kualitatif. Data dikumpulkan melalui wawancara, observasi dan dokumentasi. Sumber data diperoleh dari Pengelola BUM Desa Delta Mulia. Analisis data melalui tahapan proses reduksi data, display data, pengambilan kesimpulan. Selama proses analisis data peneliti juga melakukan verifikasi data. Hasil penelitian menunjukkan bahwa mekanisme model pemberdayaan masyarakat yang dilakukan oleh BUM Desa Delta Mulia pada masa pandemi COVID-19 ditinjau dari persiapan maupun proses dalam pelaksanaan pemberdayaan sudah berjalan dengan baik dan terstandarkan sesuai dengan himbauan serta protokol kesehatan, tetapi dalam proses pelaksanaannya masih terdapat ketidakpatuhan masyarakat yang terkesan mengabaikan himbauan yang telah disampaikan dengan baik oleh Pemerintah dan BUM Desa Delta Mulia.

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