Computer science is a predominantly male field of study. Women face barriers while trying to insert themselves in the study of computer science. Those barriers extend to when women are exposed to the professional area of computer science. Despite decades of social fights for gender equity in Science, Technology, Engineering, and Mathematics (STEM) education and in computer science in general, few women participate in computer science, and some of the reasons include gender bias and lack of support for women when choosing a computer science career. Open source software development has been increasingly used by companies seeking the competitive advantages gained by team diversity. This diversification of the characteristics of team members includes, for example, the age of the participants, the level of experience, education and knowledge in the area, and their gender. In open source software projects women are underrepresented and a series of biases are involved in their participation. This paper conducts a systematic literature review with the objective of finding factors that could assist in increasing women’s interest in contributing to open source communities and software development projects. The main contributions of this paper are: (i) identification of factors that cause women’s lack of interest (engagement), (ii) possible solutions to increase the engagement of this public, (iii) to outline the profile of professional women who are participating in open source software projects and software development projects. The main findings of this research reveal that women are underrepresented in software development projects and in open source software projects. They represent less than 10% of the total developers and the main causes of this underrepresentation may be associated with their workplace conditions, which reflect male gender bias.

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Governments at all levels have a mandate to provide services, protect society, and make the economy prosper. While this is a long-term goal, citizens are now expecting greater and faster delivery of services from government. This paper presents a systematic literature review of service digitization carried out by the governments of several countries, which was motivated by the lack of primary studies in the literature related to the identification of the processes and methodologies adopted by these governments and private companies to provide their services to the citizen. This work also contributes to the identification of best practices, technologies and tools used for the provision and evaluation of digitized services provided and how governments are evaluating the gains from digitization. These results of this systematic literature review serve as inputs to guide current and future research of the Brazilian Government in the construction of a digital platform for the provision of its services directed to the citizen, seeking to analyze their needs and improving the services currently provided.

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