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The logistical process within small pharmacies constitutes a management weakness in the context of high competition. This article is aimed at analyzing the use of a simple, agile and low-cost technology to diagnose the initial situation of this logistical process. It is a qualitative non-interventional study, which dismisses statistical data and relies on the characterization of a unique variable. Five logistical processes and 41 procedures were analyzed in five local pharmacies. The results show that the current logistical process is indeed highly risky competitively. They also show that the use of affordable technology simplifies the analysis of logistical processes in favor of collaboration between small pharmacies and that diagnostic informatics technology is not meeting the needs of small organizations.

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