This study is aimed at the analysis and development of methodologies to ensure and manage the quality of higher education. There have been radical changes and transformation of the postindustrial society into a global information society on the basis of knowledge and competence, and the increased external demands from society to the result of higher education have significantly influenced the development of higher education at the end of the 20th century. Accordingly, the roles, organizational forms and ways of functioning of higher education institutions (HEIs) have changed as one of the basic elements of the higher education system, ensuring the development of economic, social, cultural and global, national and regional communities as a whole. The current system of education is characterized by the virtual absence of institutions responsible for the results of their activities. Not sufficiently independent forms and mechanisms of participation of citizens, employers, professional associations on the development of educational policy have not been developed. There are no structures for an independent assessment of the quality of education.As a result of adaptation to the global information society, the classical model of the HEI was transformed, which manifested itself in the formation of a new type of HEI. The vector of transformation of the models of HEI were not only accompanied by diverse organizational change and revisions of the missions of universities, but also by the formation of strategic management as a factor in-system with the release of its organizational and functional entity. In the article, as a form of presentation of scientific methodologies of social processes and objects, a triad hierarchical model is proposed, represented in the form of a hierarchical system containing levels: system, structure, inter-system exchange, movement and applied fields of knowledge. Thus, the essence of the approach is to develop a triadic concept and its application to describe the structures of social objects and processes and construct different classes of models to study their properties and improve management processes, taking into account the human factor.In the future, the proposed methodology can provide the most appropriate solution to ensure a comprehensive and high-quality higher education.

The customer is central to any company's activity. Although this is the fundamental truth, many companies turn their attention to the customer only when sales decrease. This article tells how to prevent the negative changes. This article will not reveal the communication strategy elements for interacting with customers, neither will it consider building the necessary IT infrastructure for its implementation, it will rather address the basics of developing approaches to interacting with different types of customers. These approaches are based on customer needs and, most importantly, their expectations, which can be recognized and hidden, that is, those that cannot be reflected in a contract or similar regulatory documents. The global best practice of interacting with customers is based on application of different approaches to different customer types. Moreover: approaches to interacting with customers should bring not only immediate economic effect, but also work in all areas in the long term on a systematic basis -that is, help to turn potential and new customers into regular and loyal, the most valuable to the company.

Background: persistent problems faced across the world by managing and construction companies (increasing construction costs, unsatisfactory level of construction materials quality, lack of coordination and consistency between process participants, decreased profitability of principal contractors, subcontractors and suppliers, failure to meet deadlines and budget deficit, inconsistency and fragmentation of processes) can be eliminated. Objective: a centralized and integrated approach is needed to identify, prioritize, find and eliminate the origin of problems, help to develop effective solutions and manage consequent activities to get necessary results. Methods/approach: foreign experience analysis has proved that both the required approach, the methodology and the problem-solving tools in the construction industry are availablethis is the Lean Six Sigma management methodology, acknowledged as industry leading across the world. Without exaggeration, it seems possible to evaluate the results of Lean Six Sigma methodology practical application as outstanding since they stay ahead of the curve of industry average performance indicators in such developed economies as, for instance, the USA and Great Britain. The Lean Six Sigma methodology is focused on achieving world-class quality by eliminating all types of losses, costs, overhead expenditure and creating value for consumers. Results: to achieve this goal, the Lean Six Sigma deployment affects all construction project participants involved and acting in the common interest -the customer, managing company, principal contractor, subcontractors, product suppliers, equipment suppliers, designers, surveyors. Conclusions: the concept of "Six Sigma" allow in a fairly short time and with own resources to achieve production and services cost reduction, service delivery time reduction, increase in the volume of performed work, decrease of the design cost.

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