Resumo: A satisfação do usuário é considerada como diretriz orientadora para que os gestores de saúde programem melhorias dos serviços públicos. O presente trabalho tem como objetivo identificar a satisfação dos usuários dos serviços públicos de saúde no município de Salgueiro PE, acerca do acolhimento, resolutividade, acesso e tempo de espera para atendimento. Foi realizado estudo descritivo de abordagem quantitativa. 56,41% considerou o acolhimento bom; para 84,62% o serviço é resolutivo; 61,54% considera o acesso bom; 56,41% mostraram-se insatisfeitos com o tempo para atendimento. A maior parte dos usuários mostrou-se satisfeitos com os serviços de saúde municipais.Palavras-chaves: Satisfação do paciente. Qualidade da assistência à Saúde. Serviços de saúde. Satisfaction of users with Health Unic System -SUS services in a municipality in the hinterland of PernambucoAbstract: User satisfaction is considered as directive for health managers to program improvement of public services. The present study had as objective identify the satisfaction of users of public health services in Salgueiro PE municipality, about the host, resoluteness , access and waiting time for care. A descriptive study was carried out with a quantitative approach. 56.41 % considered good host ; 84.62% for the service is resolute ; 61.54 % consider good access ; 56.41 % were shown to be dissatisfied with the time to care. Most users showed their satisfaction with the municipal health services.
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