Employees in an organization are the primary source of organizational activities that other resources cannot replace because organizations with complete facilities and equipment are ultimately useless without employees who work optimally. Due to the high demands of today's work that employees must meet on accounts, makes employees experience increased workload, which can be stressful for employees on accounts in the ranks of the Navy. This study aimed to prove and analyze the effect of workload and supervisor support on work stress and employee performance in the Navy organizational unit in the East Java Region. The population of this study was Account employees at the Navy organizational unit in the East Java region, totalling 598 people and the number of samples was 252 people using the questionnaire method. Data analysis using Structural Equation Modeling (SEM). The results of the study prove that: 1) workload has a positive and significant effect on work stress, 2) workload has no significant effect on employee performance, 3) supervisor support has a negative and significant effect on work stress, 4) supervisor support has a positive and significant effect on employee performance, and 5) work stress has a positive and significant effect on employee performance.

The purpose of this research is to construct a new concept about the influence of marketing mix to trust and trust towards the competitive advantage of private higher education. The research method of gathering data in this research is by conducting quantitative research. The dissemination of the survey is using simple random sampling at private higher education in Kepulauan Riau (Kepri) province of Indonesia. Respondents from this research are 425 students representing all students of private higher education located in Kepri. The results are Marketing Mix has significant influence to the trust toward private higher education in Kepri province and Trust has a significant effect on the Competitive Advantage of private higher education in Kepri Province. The research concludes that private higher education in Kepri provinces should pay attention to the effect of marketing mix and trust in order to have a suitable competitive advantage.

The idea in this research is to add propositional enrichment to the theory of learning at work (WPL) linked to the Indonesian Qualifications Framework (IQF) to achieve equalization of WPL learning outcomes through recognition to improve competitiveness and enhance workforce careers. The education level of the workforce in Indonesia is still the cause of the low competitiveness and productivity of the Indonesian workforce, where the Global Human Capital Index ranking for Indonesia's human resources is in 65th position out of 130 countries. Discussion of research articles on the IQF as the basis for regulations for equalizing learning outcomes through education, job training, and experience, so far only in the scope of education, has not found one that focuses on WPL. Content analysis in this grounded theory research was conducted on 29 documents from two companies with the characteristics of having professional certification bodies. The originality of this study, based on the three characteristics of WPL proposed by Stern and Sommerlad, identifies more specifically WPL practices by companies in the form of a model. The twenty propositions in this study can be continued in further research as hypotheses to be tested, as well as recommendations to the Indonesian government authorities and industry players to focus on WPL which refers to the IQF.

Servant Leadership has become a new field of leadership research. It has been of great interest in the last decade in that it is related to virtue ethics. However, in Indonesia, studies on this issue are still limited. Many researchers debate this new theory of Servant Leadership because it has been found that the views are significantly different. This study aimed to determine whether Servant Leadership (SLS) and Team Member Exchange (TMX) and the mediating role of Organizational Citizenship Behavior (OCB) were feasible and valuable for organizational success in life insurance companies. The scientific novelty of this study is our salience of Team Member Exchange and the OCB mediating role in explaining TMX performance among National Ownership Life Insurance employees in Riau Islands, Indonesia. We also examined the role of OCB in moderating the indirect effects of SLS on performance. The survey data collected from 160 employees using the SEM AMOS data analysis technique showed that SLS is positively related to performance through OCB, and Team Member Exchange (TMX) negatively affects performance. The moderated mediation test confirmed the SLS moderating effect through OCB. Our research findings also guide enhancing the development and utilization of OCB in the insurance organizations. We have given an answer based on evidence about how we can apply it. This study also broadens our understanding of the importance of the relationship between SLS, TMX, and OCB.

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