This paper attempts to measure patients' perceptions of the quality of services in public and private healthcare centers in Turkey. The main aim was to examine the impact of the dimensions of patient-perceived total quality service (TQS) on patients' satisfaction. The research framework and hypotheses are derived from a literature review of service quality and quality in the healthcare industry. The research data were collected through questionnaires and then statistically analyzed using descriptive statistics, Pearson product moment correlation and linear regression. The results suggest that service quality perceptions positively influence patient satisfaction with overall hospital care (SOHC). The most important factors identified in the regression model regarding patient SOHC are the quality of the hospital's social responsibility, administrative processes and overall experience of medical care received. These factors explain 74% of the variance in SOHC. The findings of the study can be used to improve TQS in both private and public hospitals.

The paper aims to examine the effect of job satisfaction on the levels of job performance and occupational commitment among academicians in the universities. A structured questionnaire was used as an instrument for data collection, with academic staff in the Kahramanmaras Sutcu Imam University as respondents. The results of regression analysis indicated that job satisfaction has a positive impact on job performance and occupational commitment.  Job satisfaction explains the 36.7 percent of job performance, and 48.0 percent of occupational commitment of academic staff. Additionally, occupational commitment has also a positive impact on job performance of academicians and explains 28.7 percent of their job performance. Academic administrators can provide a suitable organizational climate to increase the satisfaction level and thus, occupational commitment and job performance of the academic staff will increase. The results and recommendations in the paper will be of interest to all academic administrators and staff, not only for the Kahramanmaras Sutcu Imam University but also for the academic administrators in all universities.

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Purpose -The bulk of research on approved profit sharing and SAYE schemes tends to focus on the effects of their presence/absence, which says little about how effectively such initiatives are implemented, particularly with regard to different categories of employee. This paper seeks to contribute towards filling that gap through comparing responses between different categories of employee, and the relative effects of differing forms of financial participation. Design/methodology/approach -The paper shows that the population for the study consisted of employees in a large (153,000 employees) retail organisation in the UK. A stratified proportionate random sampling procedure was adopted to include employees at the managerial/non-managerial levels and in shareholder/non-shareholder groups. A total of 1,000 questionnaires were mailed to a broad spectrum of employees and a total of 430 usable returns were received. The survey results were analysed using regression analysis. Findings -The paper found that more junior employees are less likely to choose to actively buy into profit sharing and share ownership schemes; among workers in the lower job bands, the rewards accruing from participation in such schemes are likely to be the least, yet it is there that the effects of any undermining of collective solidarities are likely to be particularly pronounced.Research limitations/implications -The paper shows, while based on the case of a single large enterprise, this case study highlights something of the contradictions and limitations of flexible reward systems. Originality/value -The paper highlights the divergent effects of individualized forms of participation. On the one hand, financial participation lengthens the reward cycle; employees will be encouraged to remain with the firm, to maximise their shareholdings. On the other hand, a greater individualisation of reward systems will undermine notions of collective solidarity; workers will have different agendas according to individual choices made regarding the scale of participation in such schemes. This central contradiction will be particularly pronounced among workers in the lower job bands, where the rewards accruing from participation in such schemes is likely to be the least, yet it is there that the effects of any undermining of collective solidarities is likely to be particularly pronounced.