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This paper evaluates the bonus-malus system in practice in the Nigerian motor insurance industry. It would appear that the regulation is a bit fluid so that what actually looks like a bonus-malus system is more like a rule of thumb as operators do not honor the industry agreed tariff. This paper constructs an alternative bonus-malus scale that has reasonable penalties and that is yet commercially feasible. The model can easily be replicated for other developing economies.

The Niger Delta undoubtedly is the oil fountain of Nigeria. The region comprises of nine oil rich states of Abia, Akwa Ibom, Bayelsa, Cross River i , Delta, Edo, Imo, Ondo, and Rivers. The region's oil accounts for approximately 90 percent of the value of Nigeria's exports, but remains one of the least developed regions as a result of deliberate neglect. The neglect of the region for many years by successive governments in Nigeria degenerated into violent political crisis and armed conflict, which began to surge appreciably in the late 1990s and reached a dangerous dimension in 2009. The objective of this paper is to validate the proposal that using entrepreneurship development (ED) and corporate social responsibility (CSR) can be better strategies for conflict resolution (CR) in the Niger-Delta region in Nigeria. Based on the objective of this paper relevant literature on entrepreneurship and corporate social responsibility was reviewed to provide more insights into the various dimensions of the subject matter. More importantly, a survey technique was preferred for the study through the use of structured questionnaire to generate vital information on the topic from 600 Nigerians. The received responses of the respondents were tabulated and systematically analysed with simple frequency table and percentages, while the tentative research hypotheses were tested using Regression and Correlation Analyses. From the data analysis carried out and taking cognisance of the research questions, it was established empirically that entrepreneurship development and corporate social responsibility can be better strategies for conflict resolution in the Niger-Delta. In conclusion, palliative recommendations were given to Fedral Governemnt, policymakers of the multinational oil companies and stakeholders in the oil industry to help forged sustainable peace and energy development in the Niger-Delta.

A major challenge facing telecoms business providers in Nigeria today is the continuous growing competition and customers' expectation of service quality and as such customers are able to choose among multiple service providers based on the level of satisfaction, affordability, and service quality of service providers. Customer demand and competition are forcing firms to cut loose from the traditional customer satisfaction paradigm, to adopt proactive strategies which will assist them to take the lead in the market-place. This study aims at identifying factors that discriminate among subscribers exhibiting willingness to drop their current service provider and those willing to stay. The study also examines the effect of socio-economic and demographic factors associated with the identified discriminants. The major factors identified are high call rate, poor service facilities, off-beam advertisement medium, availability of superior service provider and unattractive service plan.

PurposeThe purpose of this paper is to examine the issue of capacity utilisation (CU) in the Nigerian economy over the last 12 years (1991‐2003) with the view to determining if there has been significant improvement in CU despite changes in government policies initiated to boost the productive capacity level.Design/methodology/approachThe methodology is basically descriptive and analytical. Planned and systematic collection, analysis and interpretation of secondary data are adopted to explain CU situation in Nigeria.FindingsThe paper shows that CU trends in Nigeria from 1993‐2003 ranges between 30 and 60 per cent.Practical implicationsThe government and organised private sector organisations have a monumental role to play for positive changes and sustainable improvement of CU level in Nigeria through boosting aggregate demand, improved employment, low interest rate, improved export drive, cheap fuel and power supply, creation of enabling environment for businesses.Originality/valueThe results of this paper support the finance‐economics view that the relatively low level of CU across the sectors analysed suggests that firms in Nigeria are subject to economic constraints.