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Users appropriate a technology through a process of evaluation that results either in rejection or adoption, adaptation and integration of the technology into their everyday activities. Currently this process, and the influences on users' decisions within that process, is poorly understood. This paper reports a research project that examines young people's appropriation of mobile technologies. Thirty young Australians were supplied with a free WAP phone for a month and were tracked from their expectations, the initial encounter and the first month of use of a WAP phone. We found that the influences on their adoption of the phones were quite different to those on ongoing use and so the influences on adoption do not predict long-tern use. It is clear that studying adoption is only one step towards understanding technology acceptance and use and that rejection of a technology, even one that is supplied free of cost, is an ever-present option.

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This paper presents a methodological framework, structured-case, that assists IS researchers to undertake and assess theory building research within the interpretive paradigm, and explains its value in achieving convincing explanations that are strongly linked to both the research themes and data collected in the field.

We describe the design of a mobile information service that provides users with a route-planning tool for the tram-based public transport system of Melbourne, Australia. The design sketches for TramMate represent early iterations of an ongoing design process based on data from field studies on the use of transportation by business employees who, during a typical workday, have to attend appointments at different physical locations. TramMate supports this activity by keeping track of contextual factors such as the userís physical location, upcoming appointments, and real-time travel information. The design is integrated with an electronic calendar and alerts the user when it is necessary to commence the journey.