This chapter draws on accounts from sustained, in-depth shadowing of Indian politicians, as well as large-scale politician surveys, to characterize the nature of politicians’ engagement with their constituents. It highlights the importance these politicians place on making time for citizen interactions and responding to requests—to the extent that high-level politicians spend, on average, a quarter of their time interacting with individual citizens. Critically, the primary focus of these contacts is requests for assistance with the same types of goods and services that are typically also requested of local politicians such as village council presidents, providing preliminary evidence that demands may at least partially originate from individuals’ failure to acquire these benefits at the local level—a topic to which the book later turns. Chapter 2 also shows that the individual benefits directly provided to citizens by high-level politicians are substantial.

No abstract

New information and communication technologies provide governments with opportunities to deliver public services more effectively to their citizens. But we know little about the reasons for variation in the adoption of these technologies across countries. Using cross-national data on government use of information technologies to reform public service delivery, or eGovernment, I argue that politicians' expectations about the effects of more transparent service delivery on established patterns of rent-seeking play an important role in shaping variation in the character of reforms. I show that the level of preexisting corruption in a country is a robust predictor of eGovernment outcomes, with more corrupt governments less likely than their less corrupt peers to implement high-quality public service reforms using information technology. This finding contrasts with those analyses that emphasize the role of economic conditions or regime type in explaining technological diffusion.

The emergence of new information and communication technologies in the 1990s offered governments opportunities to deliver public services more effectively to their citizens. Yet national and subnational authorities have employed such technologies in highly uneven ways. Drawing on a new data set of technology policy adoption by Indian states, the author argues that political calculations drive variation in the timing and scope of technology policies. Politicians weigh the expected electoral benefits from providing new goods to citizens against the expected electoral costs of reduced access to corrupt funds because of increased transparency. The author shows that the level of bureaucratic corruption in a state is the best predictor of both when states implement policies promoting computer-enabled services and the number of services made available.This finding contrasts with arguments that posit economic or developmental conditions, or alternative electoral and institutional characteristics, as the major drivers of technology investment.

No abstract