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This study investigates academic staff and student attitudes to style and etiquette of emails. Data were collected through two online staff and student surveys. Reported use and acceptability of particular features of email style were assessed. Open-ended responses yielded four themes: the balance between formality and informality, relationships, evolution in communications over time, and mutual expectations. These themes are discussed with reference to linguistic features of email style, theories of accommodation, and politeness studies. Points of guidance to students and staff on appropriate use and construction of email in higher education are indicated.

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A teacher of modern foreign languages (MFL) and a teacher of the visually impaired working in a university college explore and examine the needs of a student with a severe visual impairment embarking upon a course in German. This article sets out to illustrate the needs of both the student and the teachers. It also reflects upon some of the problems facing teachers in higher education (HE) when meeting a severely visually impaired (VI) student for the first time. The resultant case study offers insight into the process required to maintain academic standards while fully including the student in the course.