We elaborate on Pettigrew's (1998, 1999) theory of information grounds while using an outcome evaluation approach enriched by its focus on context to explore the use of need-based services by immigrants in New York City. Immigrants have substantial information and practical needs for help with adjusting to life in a new country. Because of differences in language, culture, and other factors such as access, new immigrants are a difficult population to study. As a result, little research has examined their predilections from an information behavior perspective. We report findings from a qualitative study of how literacy and coping skills programs are used by and benefit the immigrant customers of the Queens Borough Public Library (QBPL). From our interviews and observation of 45 program users, staff, and other stakeholders, we derived a grand context (in Pettigrew's terms) woven from three subcontexts: the immigrants of Queens, New York; the QBPL, its service model, and activities for immigrants; and professional contributions of QBPL staff. Our findings are discussed along two dimensions: (a) building blocks toward information literacy, and (b) personal gains achieved by immigrants for themselves and their families. We conclude that successful introduction to the QBPL-as per its mission, programming, and staff-can lead immigrants to a synergistic information ground that can help in meeting broad psychological, social, and practical needs.

LIMB may be related to gender and relationship tie strength and appears more internally than externally motivated. Further LIMB research is warranted.

We report findings from a recent study of how public libraries are using on-line community networks to facilitate the public's information seeking and use in everyday situations. These networks have been lauded for their potential to strengthen physical communities through increasing information flow about local services and events, and through facilitating civic interaction. However, little is known about how the public uses such digital services and what barriers they encounter. This article presents findings from a 2-year study that comprised a national survey with public library staff, followed by extensive case studies in three states. At each site, data were collected using on-line surveys, field observation, in-depth interviews, and focus groups with Internet users, human service providers, and library staff. The on-line surveys and the follow-up interviews with respondents were based on sense-making theory. In our article we discuss: (1) how the public is using networked community information systems and the Internet for daily problem solving, (2) the types of barriers users encounter, and (3) the benefits for individuals and physical communities from public library-community networking initiatives and the emergence of "information communities."

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