With the increasing demand for quality research to cope up with the industry trends, understanding the need among researchers should primarily be established to further improve capacity and practices over the production of theoretical knowledge. Essential to support is the notion of exploring issues then stimulate the concern. This study established the concern on research capabilities among Graduate School student-respondents at President Ramon Magsaysay State University conducted during the First Semester School Year 2018-2019. The study made used of descriptive research design with survey questionnaire as the main research instrument. The data was processed using descriptive and inferential statistical tools. The study concludes that respondents perceived their capabilities in writing research proposal and publishable research paper both as “Moderately Capable”. The respondents perceived the availability of facilities, time, training, funding, other resources and support from agency in doing research as “Moderately Available”. The analysis of variance test revealed that  there is significant difference on the research capabilities of respondents in writing research proposal when grouped according to position and highest educational attainment; significant in writing publishable research paper when grouped according to sex, position and research seminars/trainings attended; significant in the  availability of facilities, time, training, funding, other resources and support from agency in doing research when grouped according to sex, position and research seminars/trainings attended.

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Employees’ behavior leads to customer satisfaction, which, in return, affects the organization’s overall productivity. This research attempts to explore the behavior of employees with customers’ satisfaction among selected establishments in Zambales. Descriptive research design is used with the questionnaire to gather data from three hundred forty-six respondents who were randomly selected. The findings showed that most of the respondents were female, single, and college graduates in the early adulthood stage. The respondents strongly agreed on employees’ behavior regarding employees’ general characteristics, behavior towards customers, and work attitude. There was no significant difference in the dimensions of employees’ behavior, but a significant difference in employees’ behavior as to general characteristics when customer-respondents were grouped according to educational attainment. Significant on level of customer satisfaction when customer-respondents are grouped according to civil status, and there is “high positive relationship” between the level of satisfaction and employees’ behavior as to general characteristics and behavior towards customers while “very high positive relationship” between the level of satisfaction and employees’ behavior as to attitude towards work. Recommendations are provided.

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The study aimed to determine the effectiveness of Traditional and System-based Management examination in computer in AMA School, Olongapo City Philippines. The researcher employed the use of descriptive-analysis method of research with the used of questionnaire and documentary analysis. The study covered the one-hundred twenty (120) BSCS and BSIT student respondents from AMA Computer College-Olongapo City Philippines. Most of the student-respondent perceived to be Moderately Effective (ME) in the traditional examination approach and perceived to be Effective (E) in system-based management approach of examination. Overall findings support the superiority of System-based Management Examination of Computer Subjects. Recommendations are also provided.