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This paper argues for the importance of design thinking as a creative, collaborative activity to equip students, instructors, and practitioners with important skills to address “wicked problems” that are transforming tourism and hospitality in a (post-)COVID-19 Anthropocene. Design Thinking (DT) and Design Thinking for Engaged Learning (DTEL) are becoming increasingly popular to incorporate in practice and in courses offered across various fields of study, including tourism and hospitality. The paper reviews some of their applications and uses, drawing on a range of cross-disciplinary literature. A small case study conducted over the Summer of 2020 in an undergraduate tourism course helps to reflect on existing weaknesses in DT and the original DTEL model, which the revisions reported here seek to address. Although the model engaged learners in developing innovative solutions to real problems, the incorporation of a critical, decolonizing pedagogy is needed to help learners break free of deeply entrenched assumptions, and intentionally develop pluralistic, relational solutions to address injustices and suffering. The previous emphasis on perspective taking through a dominantly cognitive (mind) empathy approach (in traditional DT models) is balanced with affective (heart) and conative (action) empathy, as aspects of care ethics that facilitate epistemic justice and praxis.

In this paper, we argue that an inclusive and effective community resilience approach requires empathy as a missing component in the current engineering education and practice. An inclusive and effective community resilience approach needs to be human-centric, individual- and communal-sensitive, justice-oriented, and values-based consistent. In this paper, we argue that three kinds of empathy, namely cognitive, affective, and conative, play a central role in creating and sustaining an inclusive and effective approach to community resilience. Finally, we discuss empathetic education through learning theories and analytics skills to cultivate empathy in engineering education. Cultivating empathy in engineering education could help advance the impact and contribution of engineering to well-being.

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Purpose Emergency transitions from face-to-face learning environments to digitally mediated learning require robust support networks, particularly in the form of communities of practice. Digitally enhanced communities of practice (DECoP) can be created and sustained when research-based design principles are used. The purpose of this paper is to present a set of evidence-based design principles for purposeful creation of digitally enhanced communities of practice. Design/methodology/approach This study used integrative literature review methodology. All literature regarding DECoP was collected, analyzed and synthesized to provide a set of design principles for building DECoPs. Findings The analysis resulted in 26 crucial design principles and 8 desirable design principles. Practical implications The synthesized set of design principles provides a blueprint for designing and facilitating the development of DECoPs. Originality/value This unique synthesis of the DECoP literature provides practitioners with guidance in creating and nurturing a new DECoP.