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Non-Governmental Organizations in the humanitarian field are particularly knowledge intensive structures. However, they often fail to manage this knowledge efficiently and thus waste resources repeating avoidable mistakes. Providing adequate incentives for knowledge sharing is a central issue in any knowledge management system and is still largely unresolved. In this position paper, we advocate for advances on the topic and lay out a research agenda to address the issue. CCS Concepts• Information systems ➝ Information systems applications management systems ➝ Collaborative and social computing systems and tools

Interacting with knowledge in a timely fashion is critical for the success of humanitarian missions. At the same time, the places where humanitarian action is needed are often those where Internet connection is poor or not available at all, making digital knowledge access difficult. In this paper, we propose a novel knowledge delivery model that relies on a peer-to-peer middleware and uses low-cost computers for local knowledge replication. We have developed a system implementing the model and evaluated it during eight deployments in Médecins Sans Frontières missions. The evaluation demonstrated knowledge delivery abilities of the system and its usefulness for the field staff.