Purpose: Delivery truck drivers face various physical and psychosocial discomforts and risks in their work. Psychosocial perceptions are linked to physiological and psychological loads-strain and stress-affecting drivers throughout various mechanisms within activities and conditions. In this study, participatory video-assisted analyses were utilised for identifying psychosocially demanding work situations that delivery truck drivers encounter outside the cab. Methods: Identifications were made by the drivers from previously recorded videos of their own work in their daily work environments. In addition, other stakeholders, such as managers and designers, also identified situations. The video identification data were further processed by the researchers, showing differences between the perceptions of the drivers and stakeholders on the causal conditions and intervening conditions behind the discomfort identifications. Results: All together 99 identified situations-over half (53%) of which included a fear of causing different types of undesired events with risks of losses, such as human injuries or material damages. The results showed not only do risks and discomforts exist in demanding work situations, which seemed relevant, but they also indicated the importance of involving different stakeholders. Conclusions: This study provides a unique methodological approach, as video observations and analyses and qualitative data analysis are combined to provide more in-depth data with visualizations into risk management processes.

No abstract

Telecare is a type of information and communication technology (ICT) that provides help to dependents, especially older adults, by providing access to teams of professionals who can attend to the client's needs 24 hours a day, 365 days a year via a telephonic network. Previous studies have shown that design and motivational factors are related to use of telecare by older people. In this study, we examined how sociodemographic, motivational, design, cognitive, and attitudinal factors are related to telecare device use. A questionnaire and the state-trait anxiety inventory were administered to a sample of 96 telecare users. The results showed that factors related to the vocabulary of the telecare device interface, discomfort caused by the pendant device during the night, attitudinal factors, situational anxiety, and the anxious personality trait are predictors of whether or not a person will use the telecare device. . He has extensive experience in the field of technology and the elderly, especially in issues related to ergonomics and the dependent elderly. He also has published several scientific papers related to psychological factors that explain the use of telecare devices. J.M. Ojel-Jaramillo Romero et al.José Juan Cañas Delgado received his BA in Psychology from the University of Granada, Spain, and PhD in Experimental Psychology from the University of South Florida, USA. He is currently a Professor of Ergonomics at the University of Granada. His teaching and research activities have been focused on the psychological aspects of the interaction between humans and artefacts. He has conducted research projects on mental models, complex and dynamic problem solving and psychological aspects of interface design for the disabled. He has published several books on ergonomics, and his research has been published in prestigious journals such as International Journal of Human-Machine Studies, or Ergonomics.Antonio Cándido Ortiz is a Professor of Psychology, an expert on motivation, emotion and associative learning and teaches at the University of Granada. Research belongs to the CTS 176 of the Department of Experimental Psychology and Physiology, dedicated to studying human learning. Currently, he coordinates the excellence research project on the determinants of risk behaviour in driving scenarios. He also participates in various research projects focusing on associative learning and motivational and emotional aspects of substance addiction. He is a member of the Association for Psychological Science and The Spanish Association of Experimental Psychology.