Machine learning (ML) has become a crucial component in software products, either as part of the user experience or used internally by software teams. Prior studies have explored how ML is affecting development team roles beyond data scientists, including user experience designers, program managers, developers and operations engineers. However, there has been little investigation of how team members in different roles on the team communicate about ML, in particular about the quality of models. We use the general term quality to look beyond technical issues of model evaluation, such as accuracy and overfitting, to any issue affecting whether a model is suitable for use, including ethical, engineering, operations, and legal considerations. What challenges do teams face in discussing the quality of ML models? What work practices mitigate those challenges? To address these questions, we conducted a mixed-methods study at a large software company, first interviewing15 employees in a variety of roles, then surveying 168 employees to broaden our understanding. We found several challenges, including a mismatch between user-focused and model-focused notions of performance, misunderstandings about the capabilities and limitations of evolving ML technology, and difficulties in understanding concerns beyond one's own role. We found several mitigation strategies, including the use of demos during discussions to keep the team customer-focused.

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Emotions recognition is commonly employed for health assessment. However, the typical metric for evaluation in therapy is based on patient-doctor appraisal. This process can fall into the issue of subjectivity, while also requiring healthcare professionals to deal with copious amounts of information. Thus, machine learning algorithms can be a useful tool for the classification of emotions. While several models have been developed in this domain, there is a lack of userfriendly representations of the emotion classification systems for therapy. We propose a tool which enables users to take speech samples and identify a range of emotions (happy, sad, angry, surprised, neutral, clam, disgust, and fear) from audio elements through a machine learning model. The dashboard is designed based on local therapists' needs for intuitive representations of speech data in order to gain insights and informative analyses of their sessions with their patients.

Minowe is an online community dedicated to teaching and learning Ojibwe, an American Indian language. Its goal is to enable certain Peripheral American Indians (defined below) to better connect with their American Indian communities. Building on prior research in language education, the Minowe website and mobile app emphasize situation-based learning. Minowe introduces non-speakers to Ojibwe through the use of game-oriented lessons. It facilitates language learning by connecting fluent speakers and non-speakers via video chat. Minowe encourages collaboration by incorporating user-generated vocabulary into future lessons and activities.