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Purpose -This paper aims to demonstrate how higher education in Finland can benefit from using methods such as Web 2.0 technologies. Design/methodology/approach -The paper describes how different types of learners (auditory, visual, kinaesthetic) benefit from being exposed to new methods and tools in the tuition process (traditional teaching settings). The strengths and weaknesses of these alternative teaching methods and tools are assessed. The paper is based on a case study -a pilot project -where the Prezi presentation tool and Twitter were tested and used in a university teaching setting. Findings -The results of the study show that both students and faculty found the utilization of Prezi and Twitter in teaching improved the learning and teaching experience. Originality/value -In Finland, the use of Prezi and Twitter in the classroom is not common. The results of this study should help encourage other teachers in Finland to implement new methods and tools in the tuition process.

Purpose The private health care sector is seeking to improve their understanding of business processes to be able to improve their performance. The purpose of this paper is to understand the future needs of the private health care sector organizations in terms of business intelligence (BI) and business analytics (BA) to ensure value creation. Design/methodology/approach The four evolution stages of intellectual capital enriched by managerial data-driven approach are used as a framework to point out the future of BI or BA in the private healthcare sector. The research includes private health care organizations, BI vendors and management consultants in Finland. Findings Based on the findings, the private health care is stepping towards a new phase of data-driven decision-making, requiring to change the whole set of mind towards use of data and required capabilities. Moreover, it shows that the future factors of BI varied from practical tools and methods such as predictive and prescriptive analytics along with AI, to more conceptual factors such as social BI co-creation and platforms. Practical implications As an outcome, this study provides an understanding of the role of IC components in the future BI and use of BA as well as provides a valuable insight into the future potential of BI in the private health care sector. Originality/value Data-driven decision-making and seeking for new business opportunities are currently one of the most discussed topics in the private health care sector. By identifying the future opportunities of BI and BA, this study provides a better understanding of the role of IC components and BI in creating potential for new business for private health care.

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/ authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. SummaryPurpose -The purpose of the study is to develop understanding about the role of information and knowledge in healthcare processes and thereby create a basis for practices that would better support the actual service provision. This paper seeks to model and analyze the service processes of two case settings: laboratory and radiology units of a Finnish regional healthcare system. Design/methodology/approach -The main actors, their knowledge needs, current knowledge practices and bottlenecks in knowledge flows were recognized. The paper combines conceptual analysis and empirical findings. The empirical data were collected in the autumn of 2010 and consist of 32 thematic interviews in two units of a healthcare organization in Finland. The themes of the interviews are related to current knowledge practices and processes.Findings -The paper exemplifies an approach that provides a systematic basis for analyzing different aspects of knowledge management in healthcare processes. The approach provides valuable insights for analyzing knowledge-based foundations of health services and it is expected that this analysis helps elaborate the practical knowledge processes of healthcare organizations.Originality/value -The paper approaches health information management from the viewpoint of knowledge management discourse and highlights the importance of knowledge-based value creation. Instead of mere information transfer or delivery the paper emphasizes the knowledge-in-use perspective. Despite the essential role of knowledge assets, the development efforts have mainly concentrated on solving local problems with context specific technical solutions.