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With a shift towards the digitisation of mobility services, user involvement is vital for success. Especially critical is the inclusion of groups vulnerable to exclusion, so they can equally benefit from such services. In this respect, the Inclusive Digital Mobility Solutions (INDIMO) project established a multidisciplinary perspective on digital mobility services by considering the needs and concerns of vulnerable-to exclusion groups such as those who lack digital skills, belong to an ethnic minority or have reduced mobility.Using data collection methods such as interviews and surveys targeted at vulnerable persons in five pilot locations, we collected information about user needs, intentions and preferences when using a digital mobility service. In this paper, we provide insights into the user recruitment process for this study and share tips for working with groups vulnerable to exclusion. Not to be forgotten are the lessons learnt from conducting this research during the COVID-19 pandemic.

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