The objectives of this research are to qualitatively explore the attitudes towards online food delivery providers (ODP) during the COVID-19 lockdown in Ecuador, and to quantitatively analyse whether there are changes in e-satisfaction with ODPs and three determinants (e-service quality, delivery workers personal aspects, and food quality). Qualitative analysis results of 104 customer opinions showed positive attitudes towards ODPs and a new motivation for using this service: risk exposure reduction. However, concerns about the application of biosafety guidelines by restaurants and delivery workers were also evident. A structural equations model (n=483) revealed that personal aspects lost significance as a determinant for e-satisfaction during the lockdown, most likely due to personal contact reduction during delivery.

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Purpose The purpose of this paper is to develop and validate a questionnaire to assess the expectations of university teachers about the importance of generic competences in Higher Education Institutions of Ecuador (E-DUC, acronym in Spanish), based on the competences typology from the Tuning Latin America Project. Design/methodology/approach A questionnaire with Likert scales was administered to 458 university teachers from seven universities in Ecuador. Exploratory and confirmatory analyzes have been carried out to validate the theoretical model. Findings After the validation process, four groups of generic competences were confirmed and the measurement model showed high levels of reliability, as well as content and construct validity. Research limitations/implications Since tuning project has an international scope, the research could be replicated in other Latin American countries for comparability purposes regarding teachers’ perceived importance of generic competences in teaching activity. In addition, further research can relate teachers’ expectations with teaching performance and other constructs, based on a broad theoretical framework. Practical implications These technical characteristics allow the use of E-DUC as an instrument to measure the expectations of teachers on the general competences that are worked on in higher education in Ecuador. Data about these perceptions are useful for the design of teachers’ training programs, curriculum reforms and other higher education policies. Originality/value It is the first research carried out in Ecuador and Latin America in order to validate a scale for measuring the expectations of teachers about the importance of the generic competences proposed in the Tuning Latin America Project.

Purpose This paper aims to analyze the spillover effects between online food delivery providers’ (OFDs) performance and restaurant brands. It proposed a model of three determinants for e-satisfaction with OFDs and related these variables to restaurants’ brand satisfaction, image and loyalty. Design/methodology/approach A survey was designed, and 332 responses from delivery apps users in Ecuador were collected. A partial least squares structural equations model was applied. Findings The three proposed determinants of OFD satisfaction were significant: e-service quality, personal aspects of delivery workers and perceived food quality. Regarding the spillover effects, e-service quality and personal aspects had an influence on perceived food quality, mediating a chain of effects on restaurants’ brand satisfaction, image and loyalty. Research limitations/implications Data were collected before COVID-19. Further studies will need to be undertaken in the context of the COVID-19 pandemic because minimal contact between delivery workers and customers is expected. In addition, food quality perceptions may include new concerns about biosafety norms. Practical implications Practices aiming to improve the service experience with OFDs are suggested, including proper training, supervision and improvement of delivery workers’ conditions. On the other hand, because restaurants do not control OFD’s performance, their contractual agreements should focus on avoiding service failures that erode restaurants’ brand equity. Originality/value This paper fulfills the need to study the spillover effects in the context of the collaborative economy, where delivery companies, delivery workers and restaurants work together to provide a service, and the performance of one of the parties impacts the consumers’ perceptions of the other party.

Introduction: The Calgary Family Medicine (FM) Residency Program implemented a competency-based curriculum in 2012 (Triple C). To meet the College of Family Physicians' accreditation standards, the Program also implemented a new assessment program. Field notes (FNs) were introduced to record feedback and to provide data for decisions around Resident competence and progress. Validation of inferences from data collected in field notes is sparse, particularly in relation to how the data can be extrapolated to competence and professional practice. This study investigates the quality and trustworthiness of FNs when their content is used to make decisions about a Resident's competence. Methods: Assessment data from over 3100 FNs, 99 inprogram progress decisions, and scores on the the SOOs and SAMPs components of the College of CFPC Certification Examination in FM were analysed for 16 randomly selected Residents who had successfully completed the Urban FM Residency Program in Calgary under the Triple C Curriculum. Six independent raters (FM community preceptors) were recruited to review copies of the same sets of FNs that were originally used by in-program preceptors to assess Resident progress. 2 independent blinded raters were randomly assigned to each set of FNs. Raters were asked to use FN data to decide on Resident progress, and indicate their level of confidence in their decisions. This was compared with Peer Review under the responsibility of Universidad Nacional Autónoma de México. the actual in-program progress decision previously made for each Resident. Quality of FNs was assessed using a Formative Feedback Evaluation Tool (FFET), and were scored 1-5. Results: The quality of the FN data was found to be suboptimal (mean 2.27). The consistency of raters' progress decisions was high (89%). Correlation analyses indicated a significant weak positive relationship between quality of FNs and raters' confidence, r(196) = .201, p = .005; a significant moderate positive linear relationship between number of FNs and raters' confidence, r(196) = .30, p < .001; and a significant moderate positive linear relationship between total number of FNs received by a resident and the residents z-scores in the SAMPS component of the CFPC exam, r(14) = .55, p = .026 Conclusion: The results provide evidence supporting the validity of assessment decisions based on Field Note data. The quality and number as well as the quality of the FNs appears important in supporting the trustworthiness of summative progress decisions.