Purpose This paper aims to analyze the spillover effects between online food delivery providers’ (OFDs) performance and restaurant brands. It proposed a model of three determinants for e-satisfaction with OFDs and related these variables to restaurants’ brand satisfaction, image and loyalty. Design/methodology/approach A survey was designed, and 332 responses from delivery apps users in Ecuador were collected. A partial least squares structural equations model was applied. Findings The three proposed determinants of OFD satisfaction were significant: e-service quality, personal aspects of delivery workers and perceived food quality. Regarding the spillover effects, e-service quality and personal aspects had an influence on perceived food quality, mediating a chain of effects on restaurants’ brand satisfaction, image and loyalty. Research limitations/implications Data were collected before COVID-19. Further studies will need to be undertaken in the context of the COVID-19 pandemic because minimal contact between delivery workers and customers is expected. In addition, food quality perceptions may include new concerns about biosafety norms. Practical implications Practices aiming to improve the service experience with OFDs are suggested, including proper training, supervision and improvement of delivery workers’ conditions. On the other hand, because restaurants do not control OFD’s performance, their contractual agreements should focus on avoiding service failures that erode restaurants’ brand equity. Originality/value This paper fulfills the need to study the spillover effects in the context of the collaborative economy, where delivery companies, delivery workers and restaurants work together to provide a service, and the performance of one of the parties impacts the consumers’ perceptions of the other party.

This study analyzes the entrepreneurial intention in a sample of university students in Guayaquil, Ecuador. The Theory of Planned Behavior proposed by Azjen is used as a theoretical model. The questionnaire used for data collection was based on the work of L iña n and Chen. The structural equation model showed that the constructs entrepreneurial attitude, subjective norm and perceived control show a positive influence on entrepreneurial intention. Therefore, the study of the Theory of Planned Behavior is valid in the context of university students.

Workers can get labour well-being based on autonomy and work-life balance. This well-bieng reduces exposure to negative factors that affect their physical and psychological health. Therefore, this research determines the relationship between autonomy and work-life balance in emergency area's professionals. A cross-sectional study was carried out from January to June 2021 in a public hospital in Guayaquil. To determine the relationship, autonomy questionna ire proposed by Kuratko and the work-life balance questionnaire proposed by Taşdelen y Bakalım were used. The results show a significant relationship between autonomy and work-life balance. In conclusion, promoting work autonomy positively affects the work-life balance, which improves the quality of life of the staff.

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Entrepreneurship is a source of development and innovation for countries, especially for emerging countries. Therefore, the present study aims to determine the effect of hope and long-term attitude on entrepreneurial intention, by means of a quantitative study to understand the significant evidence between generations. To achieve this, a questionnaire was developed that integrated the Dispositional Hope Scale and the Start-up Intentions Questionnaire (SuIQ). From this, 435 valid and complete records were obtained, to which a confirmatory factor analysis (CFA) and the structural equation method (SEM) were applied. The results obtained showed that hope, as a cognitive trait of personality, directly affects entrepreneurial intention. In addition, Millennials and Generation Z have a very positive attitude regarding the intention tostart and maintain their businesses in the long term. Therefore, the life of companies is expected to be more durable.