The paper considers the form of taking into account the specialization of information needs. An analysis of the work of modern call centers has been carried out. The authors noted the effectiveness of using IVR devices, operators, and consultants for differentiated customer service and the need to take feedback into account when forming the revenue stream of applications. The models make it possible to determine the leading indicators of the quality of service for applications arriving at the call center. Formal expressions for descriptions are derived from the input parameters' values and the model's stationary probability. The relationships between the characteristics of the call center that regulate the intensity of incoming and outgoing calls, call processing through 3CXPhone, corporate mail, and social networks were obtained using Global Statistic. The developed methodology for organizing information and reference systems makes it possible to consider modern trends in the development of call centers. The paper presents the results of research using the IP IVR system. The results of calculating service characteristics are given for two different types of calls with mixed order ω=(0.5; 0.7; 0.9). The presented results were obtained by using experimental data of the JSC Kazakhtelecom's call center. For the calculations, the authors used the formulas of the teletraffic theory for a mixed service system. It also assesses the extent of combined service model effects for the contact center's call quality. It is shown that the probability of lost calls depends on the incoming load. The obtained results show that the mixed order for incoming calls servicing affects the probability of service failure.

This paper discusses some modes of signal transmission for corporate systems using the technology of virtual private networks VPN. A very important property of tunnels is the ability to differentiate different types of traffic and assign them the necessary service priorities. In this work, research has been carried out and comparative characteristics of signal transmission modes using virtual networks have been obtained to identify the effectiveness of the network in various modes of organizing a virtual network, and to optimize a virtual network in order to identify an effective method for organizing a VPN. Also, the work analyzes the specifics of the work of corporate information systems and networks intended for their maintenance, showed that for building a corporate network it is advisable to use virtual private network (VPN) technology, which makes it possible to ensure the fulfillment of the basic requirements for the security and quality of customer service and applications and the current state and direction of development of VPN technology when creating new generation corporate networks, while highlighting the main tasks that need to be addressed when creating a network. Some features of setting up an IPSec VPN server for corporate networks are considered.

In connection with the global decarbonization program until 2050, the transition to clean green energy, the growth of the Internet of Things (IoT) number, and energy distribution and control across the load are being raised. The relevance of the work is confirmed that there has been significant growth of the industrial IoT for years, significantly changing the mechanism of industrial enterprise management programs. The object of the research is the IoT device control system for efficient energy distribution using a Queuing Theory, namely the Teletraffic Theory. The novelty of the work is that the Teletraffic Theory, which deals with the mathematical modeling and analysis of traffic patterns in communication networks, can be explicitly applied to IoT device control. The authors developed a mathematical model of IoT control using the Teletraffic Theory and, based on it, created a simulation model of a network router and a transition schedule in the "GPSS World" software. The obtained results of the work were 16 states and a balance equation in which all probabilities were found. Probabilities were used to calculate nodes and network characteristics. 100,000 requests from IoT devices coming to two routers were simulated. The study results showed that the first node's load is 63.2 % with an average processing time per transaction of M=1.436 sec., and the load of the second node is 32 % with M=0.914 sec. The created network router model worked with minimal losses during transactions. Accordingly, the IoT control system developed in this study has shown its effectiveness and is applicable for practical use in controlling IoT devices in Smart Grid. It is planned to research the possibility of using Teletraffic Theory in energy distribution control systems in Smart Grids

Currently, fiber Bragg gratings obtained on the basis of photoinduced optical fibers doped with a high concentration of germanium oxide are used as highly sensitive sensors. However, it is worth noting a significant drawback – the manufacturing technology of optical fibers doped with germanium is expensive. When recording Bragg gratings in a standard telecommunication fiber, where the molar concentration of germanium in the fiber core is from 3 % to 5 %, interference occurs due to very low and insufficient light sensitivity. Thus, an important role is played by solving the problem of low photosensitivity of standard telecommunication fibers for recording Bragg gratings. This paper presents the results of studies of the spectral characteristics of fiber Bragg gratings based on standard telecommunication fibers pre-saturated with hydrogen to increase photosensitivity. According to the results obtained, it was found that under the action of UV radiation in the presence of hydrogen, the photosensitivity of the fiber increases and the Bragg wavelength shift is associated with the saturation of the fiber with hydrogen, the effective modulation amplitude of the induced refractive index is equal to 1.2 with a refractive index of 1.438. This work proves that the VBR recorded in the S pre-saturated in hydrogen for 12 days is characterized by increased photosensitivity. The experimental results obtained make it possible to use a Bragg fiber array based on a standard telecommunications optical fiber saturated with hydrogen in the field of telecommunications, seismology, engineering geology as fiber-optic sensors of pressure, deformation, temperature, rotation and rotation, including in extreme environmental conditions

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