INFORMAÇÕES GERAIS Keywords:Emergency department ER visits Emergency nursing ABSTRACT Introduction: The over going in the emergency service is usually because of the problems which could be solved at the primary health service. The patients look for the emergency service many times because they do not know exactly the finality, which results in a huge waiting line. Aims: To describe the clinic and sociodemographic profile of the emergency users in an institution in Vale do Paraíba, São Paulo, Brazil. Methods: A quantitative, descriptive, transversal, the character documental, based on the data analysis collected from the attendance sheets of the patients who went to the emergency. The sample of this study was 774 attendances in the months of January, February, and March of 2015. Results: It was observed that 39% of the patients were between 19 and 25 years old, 55% female gender, 63% were from the city of Aparecida (Brazil), 82% were from the urban area, 98% had medical recipe, 34% did not do the examination, 29% had symptoms of flu, 81% of the patients had been discharged from the hospital, and 16% of the patients had got a headache. Conclusion: The attendance showed the need of clients' education to use the services in the primary health area.