The article formulates the aims of HEI's activities, as well as approaches to managing all actions that ensure the achievement of the stated aims. The process approach is defined as the main one in the university management system. It is shown that the main directions of improving the activities of the university are the transition to the application of the process approach to the management of HEI and its informatization. On this basis, it is necessary to develop new, more modern university management systems that meet the contemporary requirements for the governance of multifunctional facilities and implement them in the form of process systems. We propose a conceptual model of the implementation of the functions to plan the educational process. The effects on planning functions are presented and the interrelation of these functions in the traditional form of planning is described. The tasks are formulated that need to be solved for modeling and optimizing business processes of planning and monitoring the academic workload to create an effective information technology for automating the functions of information processing. We propose a structural model for the implementation of information and procedural components of IT for planning and monitoring the educational environment. The implementation of this model in software provides the calculation of the optimal planned workload of students and teachers, considering the conditions in which the educational process is implemented.

In the context of the formation of an innovative economy, great attention inmanagement in recent years has been paid to the problems of mastering and implementingthe management of an organization based on quality. Quality management is one of thekey functions of both corporate and project management, the main means of achievingand maintaining the competitiveness of any organization. The historical experience of theUSA, Japan, Germany, and a number of other countries shows that ensuring the steady andharmonious development of any enterprise through the use of effective management systemsbased on quality is one of the main levers with which they managed to overcome the economiccrisis and take a strong position in the world market. The research topic is relevant due tothe great importance and significance of the integration mechanisms for the developmentof enterprises and organizations based on quality management. Thus, the construction of afunctional model allows you to develop new solutions for bringing enterprises to a new levelof development. In recent years, the role of quality in ensuring the competitiveness of productsand enterprises has significantly increased, which requires the management of organizationsto develop and implement modern management models that meet the requirements ofinternational and national standards. This article discusses an algorithm for the formationand implementation of a functional model for the development of an organization based onquality management in an educational organization. The feature of quality management policyin an educational organization is analyzed. A process of forming a functional model based onstandardization, which is based on the implementation of interrelated processes that increasethe efficiency of an organization in obtaining the intended goals, is proposed. This articledescribes the algorithm of formation and realization of the functional model of developmentof the organization on the basis of quality management in education. Analyzed features of thepolicy of quality management in educational organizations. The proposed formation process of the functional model on the basis of standardization is based on the implementation of interrelated processes that increase the organization’s effectiveness in obtaining goals.

Article discusses the development of professional competence of teacher. Authors of the work considered approaches to competence, including methodological. Issue of the organization of process of professional competence development was analyzed. Accordingly, the legal acts of Kazakhstan and experience of the universities in improving the qualifications of teachers were studied. Foreign experience is presented in the form of analysis of process preparing teachers for professional activity in the context of countries such as the UK, USA, Malaysia, Russia. At the same time, the experience is shown in the context of requirements of the state and proposals of universities themselves in advanced training. Study of domestic and foreign experience in the organization of process of professional competence development is conditioned by the objectives of the scientific project "Creation of system for the development of methodological competence of teachers of IT disciplines based on the continuity of education".

In this article, the authors consider the quality assurance system at the national level. The normative legal acts of the Republic of Kazakhstan contributing to the development of quality assurance at the institutional level are analyzed. The structure of state management of the quality assurance system of higher education is given. The authors show the implementation of the process of external and internal quality assurance in the country. At the same time, the internal quality assurance system is based on the principles of quality assurance and on the policy and standards of internal quality assurance, which are developed by the higher education institution independently, but on the basis of ESG. The design of the national quality assurance model is presented in a three-dimensional image. The basis of the National Model of Quality assurance of Higher Education in Kazakhstan (NMQAHE) is the system of internal quality assurance. The indicator of achievement of academic quality by the internal quality assurance system is the academic reputation of a higher educational institution. The answer to the question is given due to what the successful functioning of the national quality assurance model is achieved.