This study develops and empirically examines a theoretical model to investigate these relationships. 136 usable responses from online survey were analyzed using partial least squares -structural equation modelling (PLS-SEM) approach. The present article contributes to the existing body of knowledge by identifying the influence of website design quality on perceived ease of use, perceived usefulness and loyalty intention among hotel website users. Results indicated that website design quality, perceived ease of use, and perceived usefulness have a positive influence on loyalty intention. While perceived ease of use positively influence loyalty intention, surprisingly the influence of perceived usefulness on loyalty intention is not significant. Drawing on the empirical findings, theoretical and managerial implications were discussed and recommendation for future research are offered.

Employees are known as an asset to an organization where success or failure of an organizational’ as determinant closely to them.  According to the Department of Statistics Malaysia (2017), there are 891,616 employees working in restaurants in the year 2015.  The Statistic also shows that staff mobility drastically increases every year and this scenario has been debated among hospitality players.  The focus of this study is to discern about issues of job mobility that occur in the restaurant industry in related to salary, working environment and promotion. The objective are: a) to identify issues in job mobility among workers and b) to investigate whether salary, working environment and promotion become a factor of job mobility among employees.  This study used a quantitative method and a distribution of 450 sets of the questionnaire to the target respondent of employees at casual dining restaurants around George Town, Pulau Pinang. Only 385 questionnaires we able to use for this study, as the rest was not completed.  Results showed that salaries, work environment and promotion were closely related to the intention of people to pursue their careers in the restaurant industry.

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