This study proposes a framework for the adoption of Electronic Customer Relationship Management (e-CRM) information systems in Uganda. Both qualitative and quantitative research methods were used. Primary data were gathered from Small and Medium Enterprises located in 30 districts of Uganda. A self-administered questionnaire was the main data collection tool. Descriptive statistics were used to analyze data and refine the requirements for adoption of e-CRM information systems. The findings indicate that for successful adoption of e-CRM information systems, there should be user sensitization, training and infrastructure. There is also need for top management support and an e-CRM policy to guide usage. The most important features of e-CRM information systems were identified as the ability to ensure customer privacy, presence of a Frequently Asked Questions tool, and high speed. The proposed framework was developed based on Thong (1999) Technology Organizational Environmental Management (TOEM), with refined requirements from primary data. The developed framework was validated using a case study. Validation results indicate that the framework is applicable and can help improve the adoption of e-CRM information systems in Uganda.

PurposeThe purpose of this paper is to develop a framework for designing sustainable telemedicine information systems in developing countries.Design/methodology/approachBoth quantitative and qualitative research methods were used. Primary data were collected from two hospitals in Uganda using a self‐administered questionnaire and an interview guide. Descriptive statistics were used to analyze survey data, while content analysis method was used to analyze interview responses. The framework was developed based on Hevner et al.'s design science framework.FindingsThe key requirements for designing sustainable telemedicine information systems in developing countries were identified as the need for speed, ease of use and affordability.Research limitations/implicationsThis study was theoretical in nature. Although primary data were used, the researchers were unable to carry out a series of practical tests of this framework with prototype systems on a cross‐section of users.Practical implicationsDesign and sustainability of telemedicine information systems is still a big challenge to most developing countries, despite its wide usage in the developed countries. While various telemedicine frameworks exist, not much has been done to adequately address the issue of design for sustainability. This paper proposes an appropriate framework that will guide telemedicine information systems designers on designing telemedicine systems that are sustainable in local conditions of developing countries.Originality/valueThe main contribution of this paper is in the area of information systems design for sustainability, from a developing country perspective. The paper also extends on the constructs of design science research theory and shows how they can be applied in information systems design and evaluation.

eHealth Interoperability appears to be in its infancy in developing countries including Uganda. The study investigated the Semantic Layer as the mediator on the relationship between Technical and Information Infrastructure with eHealth interoperability in Ugandan Public Hospitals using a quantitative approach. Stratified and simple random sampling were used to select respondents. The study used descriptive statistics and structural equation modelling approach for data analysis. The findings further revealed that all hypotheses, H1, H2, and H3, significantly explained eHealth Interoperability in Ugandan Public Hospitals. Thus, all the objectives of the study (Objective 1 and 2) were achieved. It is recommended that stakeholders implementing eHealth Interoperability should consider Technical and Information Infrastructure, and Semantic Layer as key factors explaining eHealth Interoperability in Ugandan Public Hospitals. The study further recommends that software developers should adopt Semantic Layer to improve information exchange in Ugandan Public Hospitals. Further, the Ugandan government should adopt key factors of eHealth Interoperability proposed in this study to achieve sustainable development goals and Uganda Vision 2040 goals.