Higher educational institutions in Western Balkan countries strive for continuous development of their teaching and learning processes. One of the priorities is employing state-of-the-art technology to facilitate experience-based learning, and virtual and augmented reality are two of the most effective solutions to providing the opportunity to practice the acquired theoretical knowledge. This report presents (apart from the theoretical introduction to the issue) an overall picture of the knowledge of AR and VR technology in education in Western Balkan universities. It is based on a semi-structured online questionnaire whose recipients were academic staff and students from universities in Albania, Kosovo, and North Macedonia. The questionnaire differed for each target group; the version for academics comprised 11 questions for 710 respondents, and the version for students comprised 10 questions for 2217 respondents. This paper presents and discusses the results for each question with the aim to illustrate Western Balkan countries’ current state of VR and AR application in education.

Postal service plays an important role in development of an effective and dynamic market. The role of postal services has changed in years. On one side, the demand for the delivery of letters, newspapers and other documments is reducing due to the use of electronic communication. On the other side, the demand for package services is increasing due to e-commerce development. Albanian postal service offers a very wide range of postal and financial services with quality and competitive prices. Postal services include: letters, small packages, telefax, correspondence, typography, telegrams, and subscribers of fixed and mobile telephony. In this article, we have done an analysis of postal services in Albania from 1993 to 2015 and a prediction for the next years. The most important services we have taken in consideration are: simple letters and parcels, registered letters and pasrcels, and insured parcels. We use statistical models for this prediction.

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