No abstract

The aim of this article is to discuss the basic types of business transformations identified in post-industrial heritage sites in the context of changes in business models. The basis for this analysis is the research carried out in 2017 in 42 post-industrial tourism objects, in the Industrial Monuments Route (IMR) largest in Poland, that is a part of European Route of Industrial Heritage. The analysis of historical changes and the documentation of objects, within the Industrial Monuments Route, made it possible to identify three transformation types in business models of these objects. The post-production organization model can be considered the most popular scheme on the analyzed route. It concerns an enterprise or cultural institution, that previously was a production or extraction plant and currently services tourists only. Although these objects were not designed with tourists in mind, they perfectly fulfill this function due to the presented transformations.

The COVID-19 pandemic has had a significant impact on the way tourism activities are conducted. Restrictions on moving from place to place have likely limited the spread of the SARS-CoV-2 virus but have also led to economic crisis in many countries around the world. In this article, we assessed the impact of the COVID-19 crisis on the activities of cultural heritage tourism sites in Europe. Scientific research was carried out in industrial heritage tourism sites associated with the European Route of Industrial Heritage (ERIH). Analysis of the literature and the results of our own research indicated a strong impact of the pandemic on the examined sites, expressed in the limitation of the operating time of the sites, a decrease in the number of tourists attended to, and a decrease in revenues. No significant reduction in employment was noticed. These sites were not generally used in preventive actions during the health crisis. Only some managers took an active part in supporting emergency services in a difficult situation. We concluded that taking up innovative functions by tourism enterprises should be open innovation.

Smart tourism is a concept that is becoming more and more popular worldwide in modern tourism. It is a tourism orientated part of the smart city concept, which can also be treated as a specific type of business model. Support and presence of tourist attractions for smartphone users through various apps is one of the first technological stages in the process of adapting this concept in a touristic region. Therefore, the paper's aim was to observe and measure the development of touristic sites' presence in mobile applications, in a developing touristic region. In order to do so, we compared data obtained from mobile applications in the years 2015 and 2019. The selected apps contain databases of touristic sites and allow tourists to search for attractions, hotels and restaurants. The comparison showed quantitative changes in the number of those types of objects found by mobile apps in the Upper Silesian metropolitan area, picturing the development and use of those apps in this given region.

The study focused on the application of Open Innovations (OI) in industrial heritage tourist sites. The transformation of a former industrial plant into a tourist attraction is one of the most effective ways of heritage preservation. However the process of revitalization can take years or even decades, and guidelines set from experienced facilities that have already gone this path could be extremely valuable for regions aspiring to hold such sites in the future. The benefits would be mutual if the OI had an Outbound Pecuniary structure. Therefore the main goal of our study was to recognize the attitude of industrial heritage sites towards the concept of OI and sharing their experiences regarding revitalization and their business models. For this purpose, a survey was conducted on European Route of Industrial Heritage (ERIH) members. The results that were received from 70 sites show that a vast majority of the subjects are open to the idea of OI with no limitations coming from the type of ownership they have, nor from the sector a recipient of OI would be from. The benefits gained from OI to ERIH sites could have a potentially significant impact on their future development.