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This paper will examine the findings of a survey on the job roles and responsibilities of Education librarians (academic librarians with liaison responsibilities for the field of Education). Existing literature on Education librarianship has focused on particular facets of the job role, including the unique instructional needs of Education students and specific instruction and outreach initiatives. However, the literature lacks a comprehensive picture of the full spectrum of contemporary Education librarianship. This article provides a snapshot of the diverse educational backgrounds and varied responsibilities of Education librarians related to instruction and instructional design, reference, embedded librarianship, outreach, collaboration, and collection development.

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PurposeThe purpose of this paper is to describe the new virtual reference system Libraryh3lp, developed to assist librarians with managing multiple instant messaging (IM) patrons at one time.Design/methodology/approachA summary of the main features of the Libraryh3lp system, including setup and reports; and a discussion of how to provide staff training.FindingsThis paper provides an overview of the Libraryh3lp virtual reference platform including what it does, how it works, and its benefits for reference managers.Originality/valueThis paper is useful for information management professionals who are looking for a low‐cost, reliable alternative to current IM software systems.