Waste cooking oil (WCO) can be a useful secondary raw material, if properly managed. On the contrary, uncontrolled disposal generates negative environmental impacts as well as economic loss. Therefore, improving WCO recovery rate, with the cooperation of citizens and effective collection programs, is fundamental. The aim of the study was to investigate the reason for the low recovery of WCO in those areas suffering serious waste management problems such as the Campania region in Southern Italy. For this purpose, the case of a WCO collection program adopted in Angri, a town of around 34,000 people with a high population density, was studied. In 2015, the collection program was managed by a social cooperative, while, in 2016, after the change of the local government, the collection of WCO was entrusted to a private company. In 2015, the households’ participation in the collection program was surveyed through a structured questionnaire. The results revealed that the collection of WCO was practiced by 53% of the respondents. Among those not collecting WCO, 76% of the sample wrongly disposed of WCO in their home (kitchen or toilet). Misinformation was the main reason why they did not adhere to the collection program. Therefore, it was suggested to support information and environmental education campaigns to promote environmental awareness of citizens. Unfortunately, the change of management, together with serious problems in the collection of municipal waste in the whole region, due to the continuous closures of the mechanical and biological plants, produced a sharp decline in the collection from 7730 kg in 2015 to an average of 3800 kg for the period 2016–2019, with a loss of more than 15,000 kg of WCO wrongly disposed with consequent environmental and economic damage. Therefore, information and awareness campaigns are important but the form of entrusting the collection service is equally important, especially in areas with long-standing waste management problems.