The article presented is a systematic review to be able to answer questions such as: What are the reflections on the implementation of virtual platforms during the COVID-19 pandemic? and What role do virtual platforms play in student academic performance?, with the objective: to determine the role of virtual platforms in student academic performance during the pandemic. Material and method: this study is a systematic review of 16 articles that presents a qualitative approach, with a non-experimental, bibliographic methodology. To collect the information, the search process was carried out in two phases for data coding, the PRISMA flow diagram was performed. Conclusions: Virtual platforms must be created according to the student' s needs to facilitate the teaching and learning process with an inclusive approach. 34% of students resist change since the virtual environment is colder, adapting to this new form of learning being slower. 81% of students affirm that there is frequently a bad internet signal, making the teaching and learning process difficult.