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The purpose of this paper is t o describe the studies undertaken in order to improve and simplify user interface (UI) design of a Remote Patient Monitoring (RPM) device, specifically the BL Healthcare Access Tablet. Current icon designs for UIs of the RPM devices are not well designed to reflect the needs, experiences and limitations of the end-user. Complex and unclear UIs and instructions make compliance with self-management schedules often poor. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate UI and communication technology. Improvement is made from the perspective of the user experience (UX) / UI redesign. Usability studies were conducted, followed by the UI redesign and icons design with the aim to address the UX design. A mobile application concept for the RPM is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.

This paper describes the studies undertaken in order to improve and simplify communication of health information for a Remote Patient Monitoring (RPM) devices, specifically the BL Healthcare Access Tablet, to older adults. Current icon and information design of the RPM devices are not well designed to reflect the needs, experiences and limitations of the older adults. In addition to this, compliance with self-management schedules is often poor due to complex and unclear instructions and information design. The issue of compliance, with the need for effective communication between chronic disease patients and healthcare professionals emphasize the need for the appropriate information design and c o m m u n i c a t i o n technology. Communication o f h e a l t h i n f o r m a t i o n w a s improved from the perspective of the user experience (UX) design and information design. For the purpose of Communication Design Quarterly 2.1 November 2013 7addressing the UX redesign, usability studies were conducted, followed by the information redesign and icons design. Although medical peripherals, such as an electronic thermometer, are required to measure the patient information, a mobile or tablet application can easily be used to record, send and view this data. A concept for the RPM mobile application is developed, that could be used on existing tablets and smartphones, thus eliminating the need for the current costly hardware.

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Abstract. In a typical design process, the decision making process by which desirable and predictive outcomes are achieved is clearly defined by problem definition, goals and objectives setting, design criteria development, design solution generation and evaluation of the solutions. In contrast, the current literature on Universal Design typically jumps from Universal Design as an ideal and set of principles to Universal Design as an artifact. Without interpreting Universal Design principles into specific design criteria, it is not possible to understand design intent, reliably evaluate design outcomes, replicate design processes or outcomes, or generalize findings to other products and environments. In this paper, an universal design process has been proposed and illustrated in a case study of a universally designed voting system in which Universal Design has been applied throughout the design process in a consistent and explicit way to produce a desirable Universal Design outcome.