Objectives: Safe disposal of expired, unwanted, or unused medications by the consumers is a major challenge worldwide. The knowledge, attitude and practice of consumers on disposal of unused and expired medicines were assessed. Methods: Data on demographics, educational, occupation, socioeconomic status, drugs purchased, number of unused or expired drugs were obtained from medicine consumers. Knowledge, attitude and practice of safe disposal methods, number, most common class, dosage forms of leftover drugs and the reasons were assessed using a questionnaire. Effect of educational, occupational, socioeconomic status on purchase of drugs, awareness on the consequences of improper disposal of drugs were assessed using chi square test. Results: Of 145 participants, 46 % were females and 54% were males with a mean age of 36.76 + 13.60 years. 66 participants stated 1-5 drugs as leftover at home and the reason for possession of unused medicines as self-discontinuation after the condition was resolved. Most common drugs left unused at home were analgesics and the dosage form was tablets. 76.6% were unaware of the consequences of improper drug disposal. 65.5% stated the acceptable method to dispose medicines as collection of unused drug by Municipality. Majority (88%) disposed unused or expired medicines in the garbage. There was a statistically significant association between educational, occupational and socio economic status, purchase of drugs and awareness on consequences of improper drug disposal (P<0.05). Conclusion: Most of the participants had leftover of unused or expired drugs in their households and there was lack of awareness on safe disposal of medicines.

Customer satisfaction is now taking as a core issue in all the service oriented sectors and especially, banking institutions have considered this as a base point due to heavy competition and proffering higher services through digital and electronic mode. Even though they have offered better service, satisfaction level towards these E-banking services among the customers is not dynamic because of  not having adequate knowledge among them  in using these services which clearly reflected the under usage of customer knowledge management by the banking authorities. Taking into consideration, this study focusing the effect of E-Banking Services on customer satisfaction particularly in Public sector Banks of India through 667 customers selected through simple random sampling technique by getting the opinion through self administered questionnaire. Tools like Confirmatory Factor Analysis (CFA), Percentage Analysis, Karl Pearson’s Correlation, Multiple Regression Analysis, Comparing mean test were carried out and the result revealed that there existed a positive association between the factors under E-Banking Services and demographic variables too with the Customer Satisfaction and all factors were highlighted as a forecaster for Satisfaction.