This article describes a research study completed on the process of empowerment. Conducted with 55 men and women who had experienced extensive powerlessness in their lives, qualitative interviews and focus groups were designed to understand participants' lived experiences as they struggled toward increased control in their lives. Several themes were identified, including elements which provided an impetus for empowerment and the importance of support from people. As the empowerment process unfolded, access to valued resources and participation in community life reduced isolation and contributed to the competence and confidence of participants. Several implications for the concept of empowerment are identified such as self-efficacy and personal control; and principles for community practice are outlined. This study confirms the importance of understanding empowerment from an ecological perspective.

This article describes the benefits of qualitative research in community needs assessment. The value of “going to the people” in order to understand the reality of consumers' lives is outlined. A recent qualitative study with individuals with chronic mental disabilities is used to illustrate the development of themes and patterns of needs. The themes include people's struggle for identity, need for support, and the dilemmas of hospitalization and lack of employment.

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This paper reports on the findings of a qualitative study of supported employment. The purpose of the study was to trace the process whereby people with a developmental handicap entered supported employment and became employed in regular jobs, and to consider the quality of life of those individuals. The quality of life of all participants was considerably enhanced as a result of the supported employment experience. The study also identified several problem areas and strategies for improving supported employment, particularly with respect to providing unobtrusive support in the workplace and facilitating social integration of the employee.