The literature suggests that personal information management is a serious challenge for many computer users. Online faculty are especially challenged because of the large number of electronic files necessitated by teaching online. Those who have experience in this environment may offer valuable insights regarding information management challenges and practices. Faculty who teach online courses as part of the WISE (Web-based Information Science Education) Consortium responded to a survey that questioned the ways they manage e-mail, computer desktops, web-based information, and learning management systems. The authors concluded that "filter failure" rather than information overload is the key issue in information management. The study concludes with a list of recommendations for faculty to manage their personal information.

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Communication, collaboration and community development are processes that contribute to student satisfaction and learning in online courses. This paper describes a study that investigated how campus and distance graduate students in a library science program communicated with one another outside the official boundaries of their courses. We conducted a survey to answer two research questions: 1) What Web 2.0 technologies do students use to communicate with one another outside of the formal structure of their online courses? and 2) What do they talk about in such communication? The results showed that, while students used a variety of technologies to communicate with one another, those enrolled at a distance made greater use of technology to communicate with one another. Moreover, clear preferences emerged according to age. Younger students preferred mobile technologies while older students experimented with a wider range of webbased technologies. We interpret these results and offer recommendations for practice based on our interpretation.

A review of multiple online courses at one institution was conducted by a skilled screen reader user for the purpose of assessing the extent to which the courses were navigable and understandable to online students using assistive technologies. This paper identifies features of online courses that may present problems for screen reader users and recommends solutions to address those problems. The following two overarching recommendations are suggested and elaborated: (1) just as a roadmap assists drivers in navigating unfamiliar terrain, principles of clarity, consistency, and organization should be applied to the design of online courses to orient students to the virtual learning environment and (2) web pages and course documents should make effective use of metadata (i.e., machine-understandable information about computer-based content) in order for course material to be accurately understood by students using a screen reader.