No abstract

Accessible tourism (AT) is a quite young and evolving research field. This paper provides an original review of the most significant academic literature on AT. Through a narrative method called ‘qualitative systematic review’, this article contextualizes the emergence of AT, identifies the applied methods and theories, the main research lines and the latest advances in the field. Further, we analysed the impact of disability’s change of conception on the evolution of AT studies. The results reveal a considerable increase from 2007 onwards of the themes covered by publications on AT and a greater influence of the biopsychosocial model. Studies implementing experimental methodologies or theoretical approaches are more frequent in the last decade. We also identified shared limitations that are hindering the advance of knowledge on AT, such as the excessive use of qualitative sampling in surveys or the recurrence of similar social circles for the selection of participants. The complexity of disability as a physical and social phenomenon is a challenge to be addressed in the future of AT studies. This paper contributes by providing an AT literature review grounded in its social context, which allows us to identify future trends and avenues of research and turn current limitations into valuable proposals.

This chapter aims to detect the differentiating factors of the accessible e-travel agencies that enable them to be competitive in the market and, therefore, to promote the development of accessible products in the tourism sector. With this objective, an analysis of 14 accessible travel agencies' websites has been carried out. The analysis was guided by theoretical frameworks of competitiveness and accessible tourism. Taking into account the specific needs of people with disabilities, accessible e-travel agencies offer a wide range of specialized and tailor-made products and services with great quality while finding efficiency formulas to contain prices: being receptive in a specific destination; having a network of contacts in different parts of the world that can verify the specific requirements of the client; or being specialized in a specific destination/s, offering tourist packages that have previously been tested by other people with the disability for which it is offered.