Perspectives on experiences of tourists with disabilities: implications for their daily lives and for the tourist industry

Rubio-Escuderos, Lucía; García-Andreu, Hugo; Michopoulou, Eleni; Buhalis, Dimitrios

doi:10.1080/02508281.2021.1981071

Cited by 27 publications

(32 citation statements)

References 45 publications

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“…Empowering customers lays the groundwork for this concept, which could avoid customers from becoming victims of a disservice. In the context of tourism and hospitality, tourists with disabilities will only feel independent when they encounter an atmosphere that allows them to feel more empowered, which is also aligned with other studies (Rubio-Escuderos et al, 2021). Our study suggests that in order for travelers with disabilities to feel independent, they should have access to physical facilities and other necessary services.…”

Section: Theoretical Contributionsupporting

confidence: 85%

“…Simultaneously, McKercher and Darcy (2018) created a four-tier framework that addressed the many concerns and obstacles faced by tourists with disabilities. Consequently, the area of accessible tourism has evolved via various contexts but now academics have acknowledged that the emphasis should be switched from mere accessibility to accessible destination experiences (Darcy et al , 2020; Rubio-Escuderos et al , 2021).…”

Section: Theoretical Backgroundmentioning

confidence: 99%

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Service inclusion for tourists with disabilities: scale development and validation

Awan

Shamim

Saleem

et al. 2022

JSM

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Purpose The purpose of this study is to develop a scale for measuring service inclusion for tourists with disabilities in tourism and hospitality services. Transformative service research serves as the basis for the conceptualization and dimensionality. Design/methodology/approach To develop and purify the items as well as develop dimensions, standard scale development procedures were applied. Two studies were undertaken. In Study 1, the factorial structure of the service inclusion was constructed and confirmed using exploratory and confirmatory factor analysis. In Study 2, the field study was conducted to validate the scale. Findings The study developed a new scale for measuring service inclusion. The results show that service inclusion is a higher-order construct with four dimensions, namely, enabling opportunity, offering choice, relieving suffering and fostering happiness. Furthermore, service inclusion has a significant effect on tourists’ well-being perception, which results in more favorable behavioral responses. The newly constructed scale is declared as valid and reliable by the study that examined it for nomological validity by examining the relationship between service inclusion and tourists’ perceptions of their well-being. Originality/value To the best of the authors’ knowledge, this study is the first to develop measurement scale for service inclusion in the tourism and hospitality industry. The scale is proven as reliable and valid and is well suitable for measuring service inclusion for tourists with physical disabilities. It has potential to use for other relevant service contexts.

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Section: Theoretical Contributionsupporting

confidence: 85%

Section: Theoretical Backgroundmentioning

confidence: 99%

Service inclusion for tourists with disabilities: scale development and validation

Awan

Shamim

Saleem

et al. 2022

JSM

View full text Add to dashboard Cite

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“…It suggests that while Agenda 2030, SDG 11 and SDG 10 have generated hope for inclusion and sustainability within cities, there is still room for improvement in terms of digital accessibility. Similar reflections were found by Rubio-Escuderos et al (2021), Nitti (2018), Rucci et al (2022) and Turel et al (2019). The results of the study cannot show what to extent smart accessible cities reached the SDGs, but the results allow the highlighting of the importance of convergence and working along these lines; as such, a study could provide some evidence through its practical implications for achieving them in the future.…”

Section: Discussionmentioning

confidence: 56%

“…Kulkarni (2019) suggested the biggest challenge facing digital accessibility is the technological capacity to adapt to the needs of different people, as technology continues to evolve very quickly. Nevertheless, considering the scope and strategic importance of the management of accessible, sustainable and inclusive destinations (Buhalis et al , 2019; Darcy et al , 2020; Rubio-Escuderos et al , 2021) cannot be limited to the digital sphere, even more so with the potential by smart tourism destinations.…”

Section: Theoretical Backgroundmentioning

confidence: 99%

Digital accessibility of smart cities - tourism for all and reducing inequalities: Tourism Agenda 2030

Fernández-Díaz

Jambrino-Maldonado

Iglesias-Sánchez

et al. 2022

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Purpose There is widespread agreement that the tourism sector should address the issue of sustainability. The purpose of this study is to analyze the digital accessibility of the cities awarded as European Capitals of Smart Tourism for their innovative, accessible and sustainable practices by the European Commission. Design/methodology/approach An analysis of the digital level of accessibility of 50 uniform resource locator (URL) of European cities was undertaken. The analysis followed the international evaluation requirements of the World Wide Web (W3C). Findings The results show that none of the official Web pages analyzed obtained 100% in relation to the digital accessibility requirements. The main factors that pose barriers to communication and interaction were identified. Practical implications The paper encourages smart tourism destinations to overcome the challenge of matching both dimensions of accessibility to obtain barrier-free information to ensure cities are inclusive and sustainable in line with Agenda 2030 (sustainable development goal [SDG] 11). Originality/value The concept of tourism for all receives special attention in the sector, and this notion is reflected in the UN SDGs. However, accessibility has not been extensively analyzed in relation to the cohesion between the digital and the physical dimension. Tourism research tends to focus on accessible experiences within destinations. This paper introduces a new insight into the key issue of digital accessibility, which can promote destination choice and influence the tourism experience.

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“…In terms of accessibility issues, research is related to online access to information resources [1][2][3][4][5][6], the limitations of individuals with disabilities in tourism activity [7][8][9][10][11], as well as the barriers that individuals with disabilities face [12,13]. Also, in terms of travel behavior issues, research is related to the analysis of the needs and motivations of people with disabilities [14][15][16][17][18], the evaluation of the behavior of tourists with disabilities [19][20][21][22][23], the evaluation of information sources for accommodation [24][25][26], and the evaluation of hospitality services in specific tourist destinations [27][28][29][30][31]. At this point, it should be underlined that the term "accessibility" does not only mean hotel facilities but also services and goods that enable people with disabilities to function autonomously in the environment [32].…”

Section: Introductionmentioning

confidence: 99%

Innovation for People with Disabilities in Hospitality Industry: A Theoretical Approach

Theocharis

Leligou

Tseles

2022

HighTech. Innov. J.

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Hotels are forms of businesses connected to the entire system of production and distribution of tourist products. Essentially, they provide hospitality goods and services to travelers, individuals with different profiles and interests, and thus play a very important role in the tourism sector. Therefore, the purpose of the article is to point out the theoretical approach of innovation in the context of its utilization in hotels for individuals with disabilities. We have reviewed the existing theoretical approaches to innovation and then analysed their applicability in the tourism sector. Based on the findings, we developed theoretical approaches, such as the coupling theory and the innovation diffusion theory, that can be applied to the target sectors and provide valuable insights to the relevant actors. Research shows that innovation, whether it concerns technological applications or processes, affects the enrichment of hotel services provided for people with disabilities and influences the technical-functional and organizational processes of hospitality. On this basis, innovation is a key factor of growth for any hotel, as it increases its competitiveness and sustainability through the utilization of the potential provided by the use of new innovative technological applications or processes for people with disabilities.JEL Classification: L83, O30. Doi: 10.28991/HIJ-2022-03-01-010 Full Text: PDF

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Perspectives on experiences of tourists with disabilities: implications for their daily lives and for the tourist industry

Cited by 27 publications

References 45 publications

Service inclusion for tourists with disabilities: scale development and validation

Service inclusion for tourists with disabilities: scale development and validation

Digital accessibility of smart cities - tourism for all and reducing inequalities: Tourism Agenda 2030

Innovation for People with Disabilities in Hospitality Industry: A Theoretical Approach

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